So You're A Bit Puzzled?
Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.
Click or tap the questions below to reveal the answer.
What is Escapology?
Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!
How long will the experience last?
The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.
What skills do I need to play?
No special skills or knowledge are required to play the games, apart from a decent understanding of English.
May I leave the room in the middle of the game?
It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.
What if we need help during the game?
You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!
May I book a large group or a private event?
Yes you can! Please contact us so we can discuss options for your group
How do I book a game?
Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.
What age groups are appropriate for your games?
Anyone can play our games in groups of 2-8 players. We do require groups with players 16 years of age and under to have an adult accompany them while playing. We recommend that children under the age of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience.
Where can I leave a review after we have a wonderful experience?
First of all... You are reading our minds and we love it! We sincerely appreciate reviews of all sorts. We strive to provide an experience that warrants nothing but positive reviews. We are always open to suggestions and feedback and look forward to your positive review on Facebook, TripAdvisor, Yelp, Google, Twitter, Bookeo, Groupon, etc...
Where can I obtain a waiver for minors?
Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please CLICK HERE to download, print and fill out the waiver to turn in to us prior to the start of the game.
What happens if I arrive late?
As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.
Are mobile phones permitted?
No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!
What Do Your Customers Have To Say About You? REVIEWS
What is your cancellation policy?
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.
Am I really locked in a room?
No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!
Are your games wheelchair accessible?
Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.
Is there a dress code?
Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!
What are your prices?
SPECIAL ONLINE PRICE - $28 (Per Participant) / WHOLE ROOM BOOKING SPECIAL - If you book all 6 players in a room at once, you automatically save $5 per person.
Is anything different because of the COVID-19?
At this time we are remaining open. We will continue to monitor the situation and we will continue to follow the recommended government and industry direction for the evolving circumstances of the COVID-19 virus. Note that we have always sanitized our rooms on a daily basis. We are now cleaning the rooms after each group. Including wiping down all props, puzzles and major touch points. Also, all rooms will be private (for your group only).