So You're A Bit Puzzled?
Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.
Click or tap the questions below to reveal the answer.
What is Escapology?
Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!
How long will the experience last?
You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.
What skills do I need to play?
Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!
May I leave the room in the middle of the game?
For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.
What if we need help during the game?
You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.
May I book a large group or a private event?
Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.
How do I book a game?
Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.
What if I arrive late?
As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and sign your waivers. Unfortunately, we cannot offer refunds due to late arrivals.
Are cell phones allowed?
You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.
Will we really be locked in the room?
No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.
Are your games accessible to players with disabilities?
Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.
Is there a dress code?
Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.
How do Escapology gift cards and vouchers work?
Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.
Is there an age limit?
We welcome players of any and all ages into our escape rooms, although we recommend our games for ages 12 and older. You are welcome to bring younger players but some of the challenges maybe difficult for them. Anyone 15 or under will need to be accompanied by an adult and any player under the age of 18 will need an adult to sign their waiver. Kids Four and under get in free.
How many players can we have?
All games have a Maximum of 6 player, but can be expanded to 8 Players. However all games can be completed with 2. (Walk-in groups may vary)
Can we Walk-in?
Yes! Although they are subject to availability. Around Twenty Minutes will be needed before the room starts for a Walk-in to be able to be booked. The game will remain Private. (Note that we do NOT take walk-ins for our last hour)
How would we get updates for our rooms?
We will send an email if there are any problems with the room you and your group have booked. Please check your email periodically in case there is a problem with the room you have reserved.
How far out can we reserve and what is the minimum for online reservations?
You can book up to a Month in advance and one hour before the booking starts! (If you book on the turn of the hour it may not accept the booking.)
Will we play with other groups?
No! We want your experience to be all about you. You'll never be paired with other players in our game rooms.
What is your cancellation policy?
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call or email the venue for more details.