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Frequently Asked...

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FAQs

So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

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The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

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No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

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It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

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You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

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Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

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Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

What happens if I arrive late?

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As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

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No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

What are the Terms and Conditions for your Gift Cards?

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They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online

Is this game recommended for children?

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We welcome players of any and all ages into our escape rooms, although we recommend our games for ages 12 and older. You are welcome to bring younger players but some of the challenges may be difficult for them. Anyone 14 or under will need to be accompanied by an adult and any player under the age of 18 will need an adult to sign their waiver.

How do I schedule a party or group event?

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If your interested in Birthday Parties, Group Outings or Private Buy-Outs, please send an inquiry to [email protected] We will ask for some additional details on what your looking for.

How early should I arrive?

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Great Question! We ask that the entire party arrives 15 minutes prior to the scheduled reservation. This will allow everyone to complete our waiver, use the restroom and start your game on time. All games start at the published time. There will be no refunds for late arrivals.

How many people can play in one game?

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The suggested number of players is 8. Lost City and Antidote is 6. We are flexible in additional players up to 2 additional.

Do I have to pay for younger kids?

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Children 8 and under are complimentary with paying adults. We welcome players of any and all ages into our escape rooms, although we recommend our games for ages 12 and older. You are welcome to bring younger players but some of the challenges maybe difficult for them. Anyone 14 or under will need to be accompanied by an adult and any player under the age of 18 will need an adult to sign their waiver.

Will my game have strangers playing along with us?

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No, all of our games are private.

Do I need to book in advance?

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We highly recommend that you book online in advance. We do take walk-in bookings if we happen to have time slots available.

Are games refundable?

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Unfortunately not, we don’t provide refunds if someone doesn’t play. If you need to reschedule a game, we would be happy to assist you with booking a future date. We will happily credit that amount onto your account so you can return to play again at a later date.

Can I add another person to our reservation?

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Of course. As long as you’re still within the maximum number of people for each game you can add an extra person to the booking. There’s no need to let us know in advance, and they can pay when they arrive.

Can I book an escape room outside of operating hours?

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Email us at [email protected] with the date, escape room of interest and the time. We will let you know if thats available.