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Preguntas frecuentes...

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Preguntas Frecuentes

Entonces, aun tienes dudas?

¿Nunca has probado una sala de escape antes? Te cubrimos con todo lo que necesitas saber antes de entrar en uno de nuestros increíbles juegos de escape.

Haga clic o toque las preguntas a continuación para revelar la respuesta.

¿Jugaremos con otros Grupos?

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Tu lo decides! Puedes jugar una experiencia privada o puedes unirte con otro grupo y jugar juntos. Solo presiona el botón “info” al momento de reservar y podrás aprender mas de la experiencia que deseas agendar.

¿Cuánto tiempo durará la experiencia?

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Toda la experiencia normalmente toma más de 1 hora. El juego en sí puede durar hasta 60 minutos, ademas, se dará una charla de video introductivo antes de que comience el juego, bebidas y fotos después de concluir el juego.

¿Qué habilidades necesito para jugar?

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No se requieren habilidades o conocimientos especiales para participar en los juegos, más allá de una comprensión del idioma español.

¿Puedo dejar la habitación en medio del juego?

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Es mejor para la experiencia quedarse en el juego hasta que logres escapar, sin embargo en caso de una urgencia siempre se pueda dejar el juego.

¿Qué pasa si necesitamos ayuda durante el juego?

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A cada grupo se le asignará un maestro de juego (Game Master), para guiarlo durante toda la experiencia. Y si estás realmente atascado, puedes pedirle una pista!

¿Puedo reservar para un evento privado o grupo grande?

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Sí se puede! Póngase en contacto con nosotros para más información: [email protected] (reservas de eventos privados o grupos grandes).

Who can play the game?

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Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this  waiver

What age groups are appropriate for your games?

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We welcome children in our games. We recommend all children under the age of 18 are accompanied by an adult. Our games are suitable for children ages 8 and up. Surprisingly, children are very perceptive and often times solve clues before adults.

Where can I leave a review after we have a wonderful experience?

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First of all... You are reading our minds and we love it! We sincerely appreciate reviews of all sorts. We strive to provide an experience that warrants nothing but positive reviews. We are always open to suggestions and feedback and look forward to your positive review on Facebook, TripAdvisor, Yelp, Google, Twitter, Bookeo, Groupon, etc...

Where can I obtain a waiver for minors?

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Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please CLICK HERE to download, print and fill out the waiver to turn in to us prior to the start of the game.

¿Qué pasa si llego tarde?

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Como cortesía para todos los jugadores, todos los juegos comienzan exactamente a la hora publicada. Si llegas tarde todavía puedes jugar, pero se te reducirá el tiempo de tus 60 minutos. Debes llegar al menos 15 minutos antes de la hora de inicio del juego para registrarse y firmar tus exenciones. No habrá reembolsos por llegadas tardías.

Are mobile phones permitted?

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Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

What Do Your Customers Have To Say About You?  REVIEWS

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What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure your comfy as all of your senses will be on high alert!

What are your prices?

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SPECIAL ONLINE PRICE - $28 (Save $2) / WALK-IN PRICE - $30 (Per Participant) WHOLE ROOM BOOKING SPECIAL - If you book all 6 players in a room at once, you automatically save $5 per person.

Is anything different because of the COVID-19

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At this time we are remaining open. We will continue to monitor the situation and we will continue to follow the recommended government and industry direction for the evolving circumstances of the COVID-19 virus. Note that we have always sanitized our rooms on a daily basis. We are now cleaning the rooms after each group. Including wiping down all props, puzzles and major touch points. Also, all rooms will be private (for your group only).