So You're A Bit Puzzled?
Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.
Click or tap the questions below to reveal the answer.
What is Escapology?
Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!
How long will the experience last?
You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.
What skills do I need to play?
Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!
May I leave the room in the middle of the game?
For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.
What if we need help during the game?
You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.
May I book a large group or a private event?
Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.
How do I book a game?
Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.
What if I arrive late?
As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and sign your waivers. Unfortunately, we cannot offer refunds due to late arrivals.
Are cell phones allowed?
You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.
Will we really be locked in the room?
No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.
Are your games accessible to players with disabilities?
Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.
Is there a dress code?
Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.
How do Escapology gift cards and vouchers work?
Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.
What is your cancelation policy?
More than 48 hours notice= 90% refund, Less than 48 hours= 75% refund, Less than 24 hours = 50% refund, Less than 2 hour/ no show= 0% refund
What can I do if I cannot make it to my game?
With enough notice, we can change the time and/or the date of your booking for you. If you wish to cancel, please refer to our cancellation policy.
Can I get a refund if a person in my group didn't show up?
No, we typically do not do refunds unless it is a full cancellation (see cancellation policy).
Can I add people to my booking after I already booked it?
Yes, however you cannot log back in and add people to your booking on your own. All of our bookings become private as soon as you book so that others will not be able to join your game. Give us a call and we can add people to your booking for you or you can do it upon arrival.
Are pets allowed?
No, only service animals are allowed. We suggest leaving your fur babies at home so that you can enjoy the full experience of our rooms!
I want to book a game, but I don't want to pay for everyone. What do I do?
A minimum of two players are required to book a game. We can add the remaining group members and have them pay when you arrive for your booking.
Are the games private?
Our rooms are completely private, meaning no one other than your group will be in the room playing.
What is the age limit?
All ages are welcome to play! Those 12 and younger must be accompanied by an adult. Children 6 or younger are free if accompanied by an adult.
How many people can fit in a room?
We suggest that you have no more than 8 people in the room to ensure that everyone is able to participate and get the full experience. Please call for a special request.