Frequently Asked...

Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

No special skills or knowledge are required to play the games, apart from a decent understanding of English.

It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

Yes you can! Please contact us so we can discuss options for your group

Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online

More than 48 hours notice= 90% refunded back Less than 48 hours= 75% refunded back Less than 24 hours = 50% refunded back Less than 2 hour/ no show= 0% refunded back

With enough notice, we can change the time and/ or the date of your booking for you. If you wish to cancel still, please refer to our cancelation policy.

No, we typically do not do refunds unless it is a full cancelation (see cancelation policy).

Yes, however you cannot log back in and add people to your booking on your own. All of our bookings become private as soon as you book so that others will not be able to join your game. Give us a call and we can add people to your booking for you or you can do it upon arrival.

No, only service animals are allowed. We suggest leaving your fur babies at home so that you can enjoy the full experience of our rooms!

You have to pay for at least 2 people to reserve a game. We can add the remaining group members and have them pay when you arrive for your booking.

Our rooms are completely private, meaning no one other than your group will be in the room playing.

All ages are welcome to play! Those 12 and younger must be accompanied by an adult. Children 6 or younger are free if accompanied by an adult.

We suggest that you have no more than 8 people in the room to ensure that everyone is able to participate and get the full experience. Please call for a special request.