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Frequently Asked...

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So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!

How long will the experience last?

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You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.

What skills do I need to play?

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Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!

May I leave the room in the middle of the game?

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For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.

What if we need help during the game?

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You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.

May I book a large group or a private event?

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Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.

What if I arrive late?

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As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time. Unfortunately, we cannot offer refunds due to late arrivals.

Are cell phones allowed?

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You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.

Will we really be locked in the room?

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No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.

Are your games accessible to players with disabilities?

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Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.

Is there a dress code?

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Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.

How do I book a game?

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Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.

How do Escapology gift cards and vouchers work?

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Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.

Where can I obtain a waiver for minors?

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Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please CLICK HERE to download, print and fill out the waiver to turn in to us prior to the start of the game.

Can you accommodate individuals that have special needs?

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If you have specials needs, please contact us “prior” to booking so we can plan arrangements to meet your needs in order to make the very best experience possible.

What are your prices?

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Monday - Thursday - $32 per person

Friday, Saturday and Sunday - $35 per person
3 person minimum for Live Escape Rooms.

How do I add additional players to a booking after it’s made?

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If additional players need to be added to an existing booked real-life escape mission, it will need to be done online by the original person who made the booking by using the "view/change booking" link in the booking confirmation email they received after the initial booking. Or, others can be added and paid for at the reception desk upon arrival. Virtual Reality missions are not automatically private rooms and can be booked online by all guests separately or as one group. Please arrive at least 20 mins prior to your game start time "if you need to add and pay for additional players before your game" otherwise arrive the recommended 15 minutes prior to game start time. We recommend if you have more than 8 players, to split up between two missions.

Is anything different because of the COVID-19?

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At this time we are remaining open. We will continue to monitor the situation and make adjustments based on the evolving circumstances of the COVID-19 virus. We have implemented private games only for our real-life escape rooms (VR excluded) to eliminate the possibility of strangers being grouped together in a mission. We have also increased frequency in cleaning and sanitizing procedures for high touch areas and items. Once we receive our shipment, we will also be offering each player a pair of complimentary disposable gloves for their game if they desire it during this time.

What Do Customers Have To Say About You?

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Can you tell me more about Virtual Reality games?

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- Who can play?

You do not need to be a gamer or a computer expert. Our Virtual Reality experience is intuitive and made for everyone. It is not violent and is focused on cooperation between players.

- I have a fear of height, can I play?

Your feet will always touch the floor but your brain might think otherwise. Our experience can be challenging for people with strong fear of heights! But is also amazingly rewarding when you go through!

- Is it for Team Building?

You cannot escape alone! You have to work together. The key to success is to talk, listen, collaborate, and of course High Five what you are done!

- Will I be sick?

Relax! Only 1% of our players have felt motion sickness. Often, people who tried Virtual Reality for the first time on mobile have had a bad experience and think they are not made for Virtual Reality.. it was just bad Virtual Reality!

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot Please call the venue for more details.

Who can play the game?

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Anyone can play our games in groups of 2-8 players (some of our virtual reality missions require groups of 2, 4 or 6, so please read the requirements for each game). We do require groups with players 16 years of age and under to have an adult accompany them while playing. The game is recommended (not required) for children age 7 and above. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience.