So You're A Bit Puzzled?
Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.
Click or tap the questions below to reveal the answer.
Will we really be locked in the room?
No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.
Are your games accessible to players with disabilities?
Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.
Is there a dress code?
Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.
What is Escapology?
Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!
How long will the experience last?
You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.
What skills do I need to play?
Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!
May I leave the room in the middle of the game?
For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.
What if we need help during the game?
You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.
May I book a large group or a private event?
Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.
How do I book a game?
Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.
How do Escapology gift cards and vouchers work?
Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.
What if I arrive late?
As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and sign your waivers. Unfortunately, we cannot offer refunds due to late arrivals.
Are cell phones allowed?
You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.
What do your customers think of you?
Is KIDS MODE available for all rooms?
KIDS MODE is currently available for the following games and in select venues: Scooby-Doo and the Spooky Castle Adventure, Antidote, Lost City, and Mansion Murder. Click here to view our KIDS MODE games: https://www.escapology.com/en/escape-games/kids-mode Sign up for our email list to be clued in for updates on KIDS MODE.
How long does a KIDS MODE game last?
Just like our classic escape rooms, you have 60 minutes to escape a KIDS MODE game. For a stress-free experience, we recommend arriving at least 15 minutes before your scheduled start time.
How many can play in KIDS MODE?
Any team of 4 to 8 players ages 7 to 14 can play! Grownups, feel free to relax until game time is over - or if you’d prefer, you can supervise inside the game room.
Gift Card Terms and Conditions
Escapology Gift Cards 1) Escapology Gift Cards are only good for a single transaction; any remaining amount is not exchangeable with cash or another Gift Card and will be automatically forfeited. 2) Any additional cost exceeding the value of Escapology Gift Cards will be paid by the redeemer. 3) Escapology Gift Cards are valid 12 months from the date of purchase. After that it has no redeemable value and is null and void. 4) Escapology Gift Cards will not be replaced when lost, damaged or stolen. 5) Escapology Gift Cards are valid only at Escapology venue it was purchased at. 6) In the event of any dispute, the decision of Escapology LLC is final. 7) Escapology LLC reserves the right to amend these terms and conditions without prior notice.
Will we play with other groups?
No! We want your experience to be all about you. You'll never be paired with other players in our game rooms.
Can I purchase Gift Cards?
Of course! Just click here to be taken to the Gift Cards page.
How many people can play?
On the booking page you will see how many people can play each game. Typically our games are ideal for groups of between 2 and 8 players.
Can I add an extra person to the booking?
Of course. As long as you’re still within the maximum number of people for each game you can add an extra person to the booking. There’s no need to let us know in advance, and they can pay when they arrive.
Can I get a refund if someone doesn’t turn up?
Unfortunately not, we don’t provide refunds if someone doesn’t play. We'll happily credit your account to be able to use it on a game in the future.
Should we book in advance?
Yes! Whilst it’s possible to ‘walk-in’ we may well be fully booked so we strongly recommend that you book in advance.
How much do your games cost?
All the prices for the games are clearly listed on the booking page with prices shown per person. If you have a larger Group Booking requirement please click here.
How do I pay?
You will pay online whilst completing your booking. If you have any issues, you can contact us at (702) 359-0805 or email us at [email protected].
What are your opening times?
Please see the location page for full information on opening times.
Can you accommodate corporate events, parties and larger groups?
Yes! Our facility can cope with groups from 2 to 112 people! We specialize in team building, we love birthday parties and all kinds of events. Please click here for more details.
Is there an age limit?
We welcome players of any and all ages into our escape rooms, although we recommend our games for ages 12 and older. You are welcome to bring younger players but some of the challenges may be difficult for them. Anyone 14 or under will need to be accompanied by an adult and any player under the age of 18 will need an adult to sign their waiver.
Can I reschedule my booking?
Of course. Please call the venue at (702) 359-0805 or click the link in your confirmation email to reschedule your game.
Can we bring food and drink into the games?
No. We don’t allow any food or drinks inside the game rooms.
Can I work at Escapology?
We are always looking for new talent to join us on our exciting journey. Please email your resume to [email protected] and we'll get back to you.