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Frequently Asked...

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So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

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The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

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No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

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It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

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You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

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Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

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Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

What happens if I arrive late?

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As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

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No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

How to put a team together for your next escape room experience?

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Escape room quests are definitely fun and thrilling especially if it’s your first time. Remember, however, that it isn’t everyone’s cup of tea. If you are planning to play this game, play with people who are just as excited as you! Form a team of enthusiastic players, preferably people you are close with, like your family and friends.

Teaming up with strangers is possible too, though it may take some time for you to get to know each other. Keep in mind that these games have a time limit. When you play with your family and friends, it can become quality time you’ll remember for years to come!

What are ways to prepare for my next escape game?

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All escape rooms are a unique experience. Most game companies even change their puzzles and quests regularly to keep customers curious. Whether or not it’s your first time in an escape room game, it’s best to come prepared.

Lay out a game plan with your teammates. Go over the rules with the game masters and ask any questions you may have. Decide whether to split up into teams or to go over the clues as a group. Being prepared increases your chances of solving the game!

Why are excellent communication skills important in solving the puzzles in escape rooms?

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Good communication with the people you’re playing with is the most important thing in solving these escape room games. Remember your game plan – coordinate all your actions and work together as a team.

It may also be a good idea to shout out everything you find, especially if you decide to split up into teams. Doing so will prevent any of you from missing out on significant clues. Sharing information with everyone would unquestionably help you find a way to escape the room. This also minimizes any chance of miscommunication.

What are some basic tips in beating an escape room?

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Search Everywhere. As long as it’s not bolted down or stuck firmly anywhere, it probably holds a really vital clue! A lot of these escape room games really encourage its players to check and search every corner of the room.

Anywhere is a potential location for clues that will help you escape. Don’t hesitate to flip through those books and open all the drawers. See if any of the paintings move or if there’s anything under the table.

How can I organize my escape room clue ideas that I come up with?

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A lot of game masters suggest putting all the clues you have found in one centralized location for easy access. You can even divide them into two – clues you have already used and clues you haven’t.

This way, you’ll be able to use everything you find and you won’t miss out on anything. This will also save you a lot of precious time since you and your team are more organized. Take care of all the clues you find, even if some of these may just be red herrings.

Why are escape rooms so popular?

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There’s no denying that escape room games are cool, hip, and trendy these days! Whether you’re playing with your family, friends or just yourself, there’s always a surprise waiting for you at every turn.

Escape room games are exciting and almost always unpredictable. No wonder it’s so popular with kids and adults alike!

When playing the escape room game, are we able to ask for some hints if we get stuck?

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The game masters have included this feature for a reason. If you are stuck on one part of the game and can’t find any more solutions, ask for hints. This will help save you time and bring you one step closer to solving the escape room game.

Don’t forget to have fun! Escape room adventures are exhilarating, especially when you play it with close friends and family. Remember these tips and you’ll surely beat the next escape room game you play!

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

What is your opening date?

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We'll be open from December 16th 2016. Bookings are live through the website now!

What Are Some Tips On Finding The Best Escape Room Near You

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There are a few things to keep in mind when choosing the best escape room in your area. Escape rooms have been starting to gain popularity in every city because of its fun and challenging nature. The idea of escaping based on your group efforts and finding clues to solve mysteries can sound pretty exciting to a lot of people.

Finding the best escape rooms in your town can prove to be a daunting task given the various factors that need to be put into consideration first. You should opt for the agency that meets your intended goal at the end of the exercise. Escape rooms are usually themed where the team is required to solve puzzles and find clues to complete an objective or escape the chamber within the stipulated time set which is sixty minutes.

Since not all the escape rooms are created the same, choosing the one that you want itself is the first thing to consider. Luckily, you do not have to manually go looking around since you can just go online and find escape rooms near your location. Here, you will be provided will all relevant information about the story line and themes being offered from where you will select the one that is exciting and interesting to you.

You will also be able to save on time by choosing a suitable escape room for the entire team to maximize on the fun experienced. Selecting a wrong or a harder escape game can lead to feelings of inadequacy and frustrations making the whole exercise a failure and waste of time. You should be cautious to avoid this sort of outcome.

The people participating in the escape room exercise also play a fundamental role because it requires collaborative thinking from everyone in the group. In an ideal scenario, having people you already know enables effective communication. Facing challenges together with family and friends creates the perfect atmosphere for bonding.

You and your group are tested on problem-solving abilities, skills and your wits as you solve puzzles with the clues left behind. It builds social interaction between friends and family and helps bridge the generation gap of the old and young. It can also be used for business purposes about team building activities. Every employer knows that for their company to succeed, the staff needs to work harmoniously.

Team building activities have evolved from trust fall exercises and rope courses. The best way to bring your team together and work towards a common goal is through an escape room. To complete the escape game, people will be required to work under pressure of a deadline, have leadership skills, communicate efficiently and be able to solve problems. All these attributes are transferable to the business setting.

If all the available slots are not booked, you may find yourself playing with strangers. It is not all bad since diversity gives different mindsets and approach to a problem strengthening the team even more. It provides real life adventures as people come up with creative solutions to problems.