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Frequently Asked...

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So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!

How long will the experience last?

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You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.

What skills do I need to play?

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Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!

May I leave the room in the middle of the game?

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For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.

What if we need help during the game?

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You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.

May I book a large group or a private event?

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Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.

How do I book a game?

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Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.

What if I arrive late?

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As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time. Unfortunately, we cannot offer refunds due to late arrivals.

Are cell phones allowed?

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You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.

Will we really be locked in the room?

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No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.

Are your games accessible to players with disabilities?

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Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.

Is there a dress code?

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Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.

How do Escapology gift cards and vouchers work?

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Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.

How are your escape rooms rated in difficulty?

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Are you ready to embark on an unforgettable adventure at Escapology Memphis? With four unique escape rooms offering varying levels of difficulty, there's something for everyone, regardless of age or experience. Despite some rooms featuring darker storylines, rest assured that all four rooms are designed with family fun in mind and are age-appropriate for all participants. Immerse yourself in thrilling scenarios where teamwork, quick thinking, and problem-solving skills are key to success. Here's a glimpse into our diverse selection of escape rooms: Antidote: Dive into the world of science and intrigue in our medium-level room, perfect for those new to escape rooms or interested in exhibiting all of your scientists skills. Shanghaied and Budapest Express: For those seeking a challenge, these rooms offer more difficulty and complexity, testing your skills to the limit. Seven Deadly Sins: Prepare for the ultimate test of your abilities in our most difficult and immersive room. Recommended for escape room experts, this room promises an intense and rewarding experience like no other. Are you up for the challenge? Gather your team and book your escape room adventure at Escapology Memphis today. Let the thrill of the unknown and the excitement of solving puzzles propel you towards victory!

How to put a team together for your next escape room experience?

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Escape room quests are definitely fun and thrilling especially if it’s your first time. Remember, however, that it isn’t everyone’s cup of tea. If you are planning to play this game, play with people who are just as excited as you! Form a team of enthusiastic players, preferably people you are close with, like your family and friends.

Teaming up with strangers is possible too, though it may take some time for you to get to know each other. Keep in mind that these games have a time limit. When you play with your family and friends, it can become quality time you’ll remember for years to come!

What are ways to prepare for my next escape game?

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All escape rooms are a unique experience. Most game companies even change their puzzles and quests regularly to keep customers curious. Whether or not it’s your first time in an escape room game, it’s best to come prepared.

Lay out a game plan with your teammates. Go over the rules with the game masters and ask any questions you may have. Decide whether to split up into teams or to go over the clues as a group. Being prepared increases your chances of solving the game!

Why are excellent communication skills important in solving the puzzles in escape rooms?

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Good communication with the people you’re playing with is the most important thing in solving these escape room games. Remember your game plan – coordinate all your actions and work together as a team.

It may also be a good idea to shout out everything you find, especially if you decide to split up into teams. Doing so will prevent any of you from missing out on significant clues. Sharing information with everyone would unquestionably help you find a way to escape the room. This also minimizes any chance of miscommunication.

What are some basic tips in beating an escape room?

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Search Everywhere. As long as it’s not bolted down or stuck firmly anywhere, it probably holds a really vital clue! A lot of these escape room games really encourage its players to check and search every corner of the room.

Anywhere is a potential location for clues that will help you escape. Don’t hesitate to flip through those books and open all the drawers. See if any of the paintings move or if there’s anything under the table.

How can I organize my escape room clue ideas that I come up with?

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A lot of game masters suggest putting all the clues you have found in one centralized location for easy access. You can even divide them into two – clues you have already used and clues you haven’t.

This way, you’ll be able to use everything you find and you won’t miss out on anything. This will also save you a lot of precious time since you and your team are more organized. Take care of all the clues you find, even if some of these may just be red herrings.

Why are escape rooms so popular?

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There’s no denying that escape room games are cool, hip, and trendy these days! Whether you’re playing with your family, friends or just yourself, there’s always a surprise waiting for you at every turn.

Escape room games are exciting and almost always unpredictable. No wonder it’s so popular with kids and adults alike!

When playing the escape room game, are we able to ask for some hints if we get stuck?

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The game masters have included this feature for a reason. If you are stuck on one part of the game and can’t find any more solutions, ask for hints. This will help save you time and bring you one step closer to solving the escape room game.

Don’t forget to have fun! Escape room adventures are exhilarating, especially when you play it with close friends and family. Remember these tips and you’ll surely beat the next escape room game you play!

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

What is your opening date?

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We'll be open from December 16th 2016. Bookings are live through the website now!

What Are Some Tips On Finding The Best Escape Room Near You

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There are a few things to keep in mind when choosing the best escape room in your area. Escape rooms have been starting to gain popularity in every city because of its fun and challenging nature. The idea of escaping based on your group efforts and finding clues to solve mysteries can sound pretty exciting to a lot of people.

Finding the best escape rooms in your town can prove to be a daunting task given the various factors that need to be put into consideration first. You should opt for the agency that meets your intended goal at the end of the exercise. Escape rooms are usually themed where the team is required to solve puzzles and find clues to complete an objective or escape the chamber within the stipulated time set which is sixty minutes.

Since not all the escape rooms are created the same, choosing the one that you want itself is the first thing to consider. Luckily, you do not have to manually go looking around since you can just go online and find escape rooms near your location. Here, you will be provided will all relevant information about the story line and themes being offered from where you will select the one that is exciting and interesting to you.

You will also be able to save on time by choosing a suitable escape room for the entire team to maximize on the fun experienced. Selecting a wrong or a harder escape game can lead to feelings of inadequacy and frustrations making the whole exercise a failure and waste of time. You should be cautious to avoid this sort of outcome.

The people participating in the escape room exercise also play a fundamental role because it requires collaborative thinking from everyone in the group. In an ideal scenario, having people you already know enables effective communication. Facing challenges together with family and friends creates the perfect atmosphere for bonding.

You and your group are tested on problem-solving abilities, skills and your wits as you solve puzzles with the clues left behind. It builds social interaction between friends and family and helps bridge the generation gap of the old and young. It can also be used for business purposes about team building activities. Every employer knows that for their company to succeed, the staff needs to work harmoniously.

Team building activities have evolved from trust fall exercises and rope courses. The best way to bring your team together and work towards a common goal is through an escape room. To complete the escape game, people will be required to work under pressure of a deadline, have leadership skills, communicate efficiently and be able to solve problems. All these attributes are transferable to the business setting.

If all the available slots are not booked, you may find yourself playing with strangers. It is not all bad since diversity gives different mindsets and approach to a problem strengthening the team even more. It provides real life adventures as people come up with creative solutions to problems.