So You're A Bit Puzzled?
Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.
Click or tap the questions below to reveal the answer.
What is Escapology?
Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!
How long will the experience last?
You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.
What skills do I need to play?
Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!
May I leave the room in the middle of the game?
For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.
What if we need help during the game?
You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.
May I book a large group or a private event?
Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.
How do I book a game?
Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.
Will we really be locked in the room?
No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.
Are your games accessible to players with disabilities?
Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.
Is there a dress code?
Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.
How do Escapology gift cards and vouchers work?
Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.
What if I arrive late?
As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time. Unfortunately, we cannot offer refunds due to late arrivals.
Are cell phones allowed?
You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.
What is your cancellation policy?
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.
How do I pick a team? Will we play with strangers?
The choice is yours! When booking your game you’ll be able to reserve a space for your own team of 2 to 6 players, or elect to play with strangers.
How long does the whole experience take?
We recommend allowing for 1.5 to 2 hours for the entire experience. The game itself will last for about 60 minutes. Beforehand, our game masters will show you an introduction video, and after you’re done you will want to set aside time for a photo and drinks.
Do I need any special skills to play Escapology?
Basic competency in English and grade-school level knowledge of math will be assets during your game. Otherwise, all you need is a good sense of adventure and curiosity! If you get stuck, our team of game masters will be on hand to help you out.
Is it okay to leave the room during my game? Will it be scary?
In the case of an emergency, our game masters are able to let you out of the game immediately. Since interrupting your game can be bummer, we recommend that you use the bathroom and have a snack before the experience starts. However, we understand that things come up and are happy to help in whatever way we can. Our escape room games are not designed to be scary or threatening in any way. Think “cross-word puzzle” more than “haunted house” After all, at the end of the day we’re here to have fun!
What if we get stuck with a puzzle? Can we ask for help?
Yes! Our game masters will be watching and listening as you work your way through the puzzle and are on hand to provide tips and tricks as needed.
Do you accept large groups or cater to events?
Yes! We love hosting parties at Escapology! Whether you’re planning a field trip, corporate event, family reunion, or gaming convention, we are happy to accommodate you. We have free parking on site, and our game masters can assist with serving large parties. Just make sure to give us a call so that we can make the appropriate preparations to ensure your event is success!
Who can play Escapology?
Our games are best for players aged 12 and up, although younger children may participate as long as they are with an adult. The experience may not be ideal for children under the age of 7, as the puzzles might be too challenging for them to solve. Participants under 18 years of age must have a waiver signed by a parent or a legal guardian at the time of their experience.
How early in advance should I arrive before my game starts?
Although we do have free parking on site, it sometimes does fill up during the weekend or on holidays. We recommend giving yourself and your team about 30 minutes before the game to park, use the bathroom, check in, and ask any questions you might have.