brainBook NowGift Vouchers

Frequently Asked...

trans coffee rip


So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

dropdown arrow grey

Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

dropdown arrow grey

The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

dropdown arrow grey

No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

dropdown arrow grey

It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

dropdown arrow grey

You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

dropdown arrow grey

Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

dropdown arrow grey

Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

What happens if I arrive late?

dropdown arrow grey

As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

dropdown arrow grey

No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Am I really locked in a room?

dropdown arrow grey

No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

dropdown arrow grey

Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

dropdown arrow grey

Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

What is your cancellation policy?

dropdown arrow grey

We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

How do I pick a team? Will we play with strangers?

dropdown arrow grey

The choice is yours! When booking your game you’ll be able to reserve a space for your own team of 2 to 6 players, or elect to play with strangers.

How long does the whole experience take?

dropdown arrow grey

We recommend allowing for 1.5 to 2 hours for the entire experience. The game itself will last for about 60 minutes. Beforehand, our game masters will show you an introduction video, and after you’re done you will want to set aside time for a photo and drinks.

Do I need any special skills to play Escapology?

dropdown arrow grey

Basic competency in English and grade-school level knowledge of math will be assets during your game. Otherwise, all you need is a good sense of adventure and curiosity! If you get stuck, our team of game masters will be on hand to help you out.

Is it okay to leave the room during my game? Will it be scary?

dropdown arrow grey

In the case of an emergency, our game masters are able to let you out of the game immediately. Since interrupting your game can be bummer, we recommend that you use the bathroom and have a snack before the experience starts. However, we understand that things come up and are happy to help in whatever way we can. Our escape room games are not designed to be scary or threatening in any way. Think “cross-word puzzle” more than “haunted house” After all, at the end of the day we’re here to have fun!

What if we get stuck with a puzzle? Can we ask for help?

dropdown arrow grey

Yes! Our game masters will be watching and listening as you work your way through the puzzle and are on hand to provide tips and tricks as needed.

Do you accept large groups or cater to events?

dropdown arrow grey

Yes! We love hosting parties at Escapology! Whether you’re planning a field trip, corporate event, family reunion, or gaming convention, we are happy to accommodate you. We have free parking on site, and our game masters can assist with serving large parties. Just make sure to give us a call so that we can make the appropriate preparations to ensure your event is success!

Who can play Escapology?

dropdown arrow grey

Our games are best for players aged 12 and up, although younger children may participate as long as they are with an adult. The experience may not be ideal for children under the age of 7, as the puzzles might be too challenging for them to solve. Participants under 18 years of age must have a waiver signed by a parent or a legal guardian at the time of their experience.

How early in advance should I arrive before my game starts?

dropdown arrow grey

Although we do have free parking on site, it sometimes does fill up during the weekend or on holidays. We recommend giving yourself and your team about 30 minutes before the game to park, use the bathroom, check in, and ask any questions you might have.