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We are seeking positive, outgoing, and customer-focused people to join our team! Come be a part of fun yet challenging team-oriented environment geared for entertaining the public... will provide all necessary training!


Escapology Game Masters will ensure an excellent customer experience for everyone!

Additional responsibilities include:

- Perform activities that facilitate the customer service experience

- Answering the phone (questions, scheduling, booking customers, etc)

- Meet and greet customers with a warm welcome and positive attitude

- Customer check-in (including waivers, payments, etc)

- Pre-game services (explains the rules, game, story, etc)

- Running multiple games at once (monitor, provide hints, support, etc)

- Communicating with the entire team and interacting with customers

- Deal with any issues effectively, efficiently, and graciously

- Post-game experience (game debrief, pictures, etc)

- Resetting game room quickly and correctly for next customer(s)

- Cleaning and disinfecting game rooms and common areas around the venue

- Perform general tasks around the venue to assist in its operation

- Upsell games and merchandise to customers

- Deliver an excellent and professional customer service experience to customers

- Maintain company standards (training, safety, apparel, etc)


Escapology Game Masters must possess excellent communication and customer service skills. The ideal game master is organized, detail-oriented, and enthusiastic about serving customers.

Additional qualifications include:

- 18 years of age or older

- Availability to work evenings and weekends (including holidays); requires flexibility

- Outgoing and confident with good communication skills, and good at speaking to groups

- Ability to multitask and manage high-pressure situations (problem-solving, quick thinking)

- Takes direction without complaint and completes tasks thoroughly without cutting corners

- Good initiative and does necessary tasks without needing prompting

- Able to work within a team and is a good team player

- Ability to stand for extended periods, bend, scoop, and regularly lift up to 20 pounds

- Ability to pass a background check

- Customer service and escape room industry experience preferred

- Experience with social media, marketing, event planning/management, electronics and computer/network technology, and basic handyman skills are a plus


After successfully completing the training program, and as the team grows, other positions may be considered. We're all about employee development and support career advancement. Come be a part of this exciting adventure to help grow the premium live escape game franchise in Tewksbury... Time is of the essence!

About Escapology:

An Equal Opportunity Employer

Escapology is the fastest-growing escape game franchise with over 60 venues operating around the world!

Job Type: Part-time

Pay: Beginning at $16 per hour


- Verizon Discount

- AAA Membership Discount

- FREE Membership to TicketsAtWork (Exclusive Discounts)

- Wamesit: FREE Bowling

- Wamesit: FREE use of golf simulators

- Wamesit: 20% Merchandise/Food

- Wamesit: Discounts for Events

- Wamesit: FREE Arcade (non-redemption)

- Escapology Employee Discounts

- Flexible Schedule


- Some Holidays

- On-call

- Weekend availability

Supplemental Pay:

- Bonus pay


Customer Service: 1 year (Preferred)

Work Remotely:


Inquire Today! Click on our "CONTACT" page link below and fill out an inquiry form!