Careers

We are seeking positive, outgoing, and customer-focused people to join our team! Come be a part of fun yet challenging team-oriented environment geared for entertaining the public... will provide all necessary training!
Responsibilities
Escapology Game Masters will ensure an excellent customer experience for everyone!
Additional responsibilities include:
- Perform activities that facilitate the customer service experience
- Answering the phone (questions, scheduling, booking customers, etc)
- Meet and greet customers with a warm welcome and positive attitude
- Customer check-in (including waivers, payments, etc)
- Pre-game services (explains the rules, game, story, etc)
- Running multiple games at once (monitor, provide hints, support, etc)
- Communicating with the entire team and interacting with customers
- Deal with any issues effectively, efficiently, and graciously
- Post-game experience (game debrief, pictures, etc)
- Resetting game room quickly and correctly for next customer(s)
- Cleaning and disinfecting game rooms and common areas around the venue
- Perform general tasks around the venue to assist in its operation
- Upsell games and merchandise to customers
- Deliver an excellent and professional customer service experience to customers
- Maintain company standards (training, safety, apparel, etc)
Qualifications
Escapology Game Masters must possess excellent communication and customer service skills. The ideal game master is organized, detail-oriented, and enthusiastic about serving customers.
Additional qualifications include:
- 18 years of age or older
- Availability to work evenings and weekends (including holidays); requires flexibility
- Outgoing and confident with good communication skills, and good at speaking to groups
- Ability to multitask and manage high-pressure situations (problem-solving, quick thinking)
- Takes direction without complaint and completes tasks thoroughly without cutting corners
- Good initiative and does necessary tasks without needing prompting
- Able to work within a team and is a good team player
- Ability to stand for extended periods, bend, scoop, and regularly lift up to 20 pounds
- Ability to pass a background check
- Customer service and escape room industry experience preferred
- Experience with social media, marketing, event planning/management, electronics and computer/network technology, and basic handyman skills are a plus
Future:
After successfully completing the training program, and as the team grows, other positions may be considered. We're all about employee development and support career advancement. Come be a part of this exciting adventure to help grow the premium live escape game franchise in Tewksbury... Time is of the essence!
About Escapology:
An Equal Opportunity Employer
Escapology is the fastest-growing escape game franchise with over 60 venues operating around the world!
Job Type: Part-time
Pay: Beginning at $16 per hour
Benefits:
- Verizon Discount
- AAA Membership Discount
- FREE Membership to TicketsAtWork (Exclusive Discounts)
- Wamesit: FREE Bowling
- Wamesit: FREE use of golf simulators
- Wamesit: 20% Merchandise/Food
- Wamesit: Discounts for Events
- Wamesit: FREE Arcade (non-redemption)
- Escapology Employee Discounts
- Flexible Schedule
Schedule:
- Some Holidays
- On-call
- Weekend availability
Supplemental Pay:
- Bonus pay
Experience:
Customer Service: 1 year (Preferred)
Work Remotely:
No
Inquire Today! Click on our "CONTACT" page link below and fill out an inquiry form!