brainBook NowGift Vouchers

Frequently Asked...

trans coffee rip

FAQs

So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

dropdown arrow grey

Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

dropdown arrow grey

The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

dropdown arrow grey

No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

dropdown arrow grey

It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

dropdown arrow grey

You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

dropdown arrow grey

Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

dropdown arrow grey

Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

What happens if I arrive late?

dropdown arrow grey

As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

dropdown arrow grey

No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Am I really locked in a room?

dropdown arrow grey

No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

dropdown arrow grey

Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

dropdown arrow grey

Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

What are the Terms and Conditions for your Gift Cards?

dropdown arrow grey

They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online

How old do children have to be to play?

dropdown arrow grey

We allow children of any age! Children 5 and up will be charged admission. Please note that all children 14 and under must be accompanied by an adult over the age of 18 in the rooms at all times. Children between the ages of 15 and 17 can enter the room by themselves, but an adult 18 or older must sign their waivers.

Do you accept walk ins?

dropdown arrow grey

We do but we highly encourage booking in advance. Slots fill up fast and thru the website you can see all available rooms and times. Please make a booking in advance on our website our call 203-489-5850

Are we really locked it the room.

dropdown arrow grey

No. You are not locked in the room. The doors are closed for the duration of the game but never locked.

What is your cancellation policy?

dropdown arrow grey

We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

What is the price?

dropdown arrow grey

All of our games are $29.99 per person plus tax, except for our Premium Games like Scooby Doo and the Spooky Castle Adventure, which is $34.99 per person plus tax. Please note that there is no price difference between adults and children.