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Preguntas frecuentes...

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Preguntas Frecuentes

Entonces, aun tienes dudas?

¿Nunca has probado una sala de escape antes? Te cubrimos con todo lo que necesitas saber antes de entrar en uno de nuestros increíbles juegos de escape.

Haga clic o toque las preguntas a continuación para revelar la respuesta.

¿Jugaremos con otros Grupos?

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Tu lo decides! Puedes jugar una experiencia privada o puedes unirte con otro grupo y jugar juntos. Solo presiona el botón “info” al momento de reservar y podrás aprender mas de la experiencia que deseas agendar.

¿Cuánto tiempo durará la experiencia?

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Toda la experiencia normalmente toma más de 1 hora. El juego en sí puede durar hasta 60 minutos, ademas, se dará una charla de video introductivo antes de que comience el juego, bebidas y fotos después de concluir el juego.

¿Qué habilidades necesito para jugar?

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No se requieren habilidades o conocimientos especiales para participar en los juegos, más allá de una comprensión del idioma español.

¿Puedo dejar la habitación en medio del juego?

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Es mejor para la experiencia quedarse en el juego hasta que logres escapar, sin embargo en caso de una urgencia siempre se pueda dejar el juego.

¿Qué pasa si necesitamos ayuda durante el juego?

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A cada grupo se le asignará un maestro de juego (Game Master), para guiarlo durante toda la experiencia. Y si estás realmente atascado, puedes pedirle una pista!

¿Puedo reservar para un evento privado o grupo grande?

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Sí se puede! Póngase en contacto con nosotros para más información: [email protected] (reservas de eventos privados o grupos grandes).

Who can play the game?

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Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this  waiver

¿Qué pasa si llego tarde?

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Como cortesía para todos los jugadores, todos los juegos comienzan exactamente a la hora publicada. Si llegas tarde todavía puedes jugar, pero se te reducirá el tiempo de tus 60 minutos. Debes llegar al menos 15 minutos antes de la hora de inicio del juego para registrarse y firmar tus exenciones. No habrá reembolsos por llegadas tardías.

Are mobile phones permitted?

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Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure your comfy as all of your senses will be on high alert!

After booking a game can I add people the day of the event?

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Yes! Since our games are always private you can add people the day of the event. We do have maximums of each of the rooms so as long as you don't go over the maximum.

Do we charge for young children?

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Ages 5 and younger are free to come in and play the game with you. Ages 6 and up will be charged full price.

What is the minimum age you recommend to play the games?

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We recommend ages 7 and up to play the games.

Can minors go into the rooms by themselves or do they require an adult present?

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We require adults to be present in the rooms if the minors are below the age of 11 years old. If they are 11 and above they can go in the room alone but must have an adult present inside the mall.

Where are we located inside the Burnsville Center?

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We are between the old Sears building and the JcPenny's building. Our doorway is right next to Pearl Vision, Entrance number 2 and right across from the movie theater.

Are we able to book an event outside your normal scheduled hours?

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We are able to schedule groups outside our normal operational hours. We need for the group to include at least 12 participants. Please call us at 952-892-0074 for availability.

Will I have strangers in the game with my group?

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No, all of our games are private. This means that once you make your reservation, your game is closed off to the rest of the public. However, you are always welcome to add players to group after your reservation is made.

Are you closed due to the Coronavirus?

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Per the executive order from Governor Walz, we will temporarily be closed between March 17 and March 27th,

Will games be sanitized?

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Yes. All games will be sanitized before we open and between each booking. We have also made adjustments to games with high touch elements.