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Preguntas frecuentes...

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Preguntas Frecuentes

Entonces, aun tienes dudas?

¿Nunca has probado una sala de escape antes? Te cubrimos con todo lo que necesitas saber antes de entrar en uno de nuestros increíbles juegos de escape.

Haga clic o toque las preguntas a continuación para revelar la respuesta.

¿Jugaremos con otros Grupos?

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Tu lo decides! Puedes jugar una experiencia privada o puedes unirte con otro grupo y jugar juntos. Solo presiona el botón “info” al momento de reservar y podrás aprender mas de la experiencia que deseas agendar.

¿Cuánto tiempo durará la experiencia?

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Toda la experiencia normalmente toma más de 1 hora. El juego en sí puede durar hasta 60 minutos, ademas, se dará una charla de video introductivo antes de que comience el juego, bebidas y fotos después de concluir el juego.

¿Qué habilidades necesito para jugar?

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No se requieren habilidades o conocimientos especiales para participar en los juegos, más allá de una comprensión del idioma español.

¿Puedo dejar la habitación en medio del juego?

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Es mejor para la experiencia quedarse en el juego hasta que logres escapar, sin embargo en caso de una urgencia siempre se pueda dejar el juego.

¿Qué pasa si necesitamos ayuda durante el juego?

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A cada grupo se le asignará un maestro de juego (Game Master), para guiarlo durante toda la experiencia. Y si estás realmente atascado, puedes pedirle una pista!

¿Puedo reservar para un evento privado o grupo grande?

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Sí se puede! Póngase en contacto con nosotros para más información: [email protected] (reservas de eventos privados o grupos grandes).

Test Covington question

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Who can play the game?

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Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this  waiver

Where can I obtain a waiver for minors?

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Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this  waiver

¿Qué pasa si llego tarde?

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Como cortesía para todos los jugadores, todos los juegos comienzan exactamente a la hora publicada. Si llegas tarde todavía puedes jugar, pero se te reducirá el tiempo de tus 60 minutos. Debes llegar al menos 15 minutos antes de la hora de inicio del juego para registrarse y firmar tus exenciones. No habrá reembolsos por llegadas tardías.

Are mobile phones permitted?

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Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Are Your Reviews Good At Escapology Covington?

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Can you tell me more about Virtual Reality games?

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- Who can play? You do not need to be a gamer or a computer expert. Our Virtual Reality experience is intuitive and made for everyone. It is not violent and is focused on cooperation between players. - I have a fear of height, can I play? Your feet will always touch the floor but your brain might think otherwise. Our experience can be challenging for people with strong fear of heights! But is also amazingly rewarding when you go through!

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure your comfy as all of your senses will be on high alert!

Can you accommodate individuals that have special needs?

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If you have specials needs, please contact us “prior” to booking so we can plan arrangements to meet your needs in order to make the very best experience possible.

What are your prices?

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SPECIAL ONLINE PRICE - $30 (Save $2) / WALK-IN PRICE - $32

How do I add additional players to a booking after it’s made?

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If additional players need to be added to an existing booked mission, it will need to be done online by the original person who made the booking by using the "view/change booking" link in the booking confirmation email they received after the initial booking. Or, others can be added and paid for at the reception desk upon arrival. Virtual Reality missions are not automatically private rooms and can be booked online by all guests separately or as one group. Please arrive at least 20 mins prior to your game start time "if you need to add and pay for additional players before your game" otherwise arrive the recommended 15 minutes prior to game start time. We recommend if you have more than 8 players, to split up between two missions.

Is anything different because of the COVID-19?

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At this time we are remaining open. We will continue to monitor the situation and make adjustments based on the evolving circumstances of the COVID-19 virus. We have implemented private games only for our real-life escape rooms (VR excluded) to eliminate the possibility of strangers being grouped together in a mission. We have also increased frequency in cleaning and sanitizing procedures for high touch areas and items. Once we receive our shipment, we will also be offering each player a pair of complimentary disposable gloves for their game if they desire it during this time.