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FAQ
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Vous n’avez jamais essayé un jeu d'évasion avant? Nous vous avons informé sur tout ce dont vous devez savoir avant de vous lancer dans l'un de nos incroyables jeux d'évasion.
Cliquez ou appuyez sur les questions ci-dessous pour révéler la réponse.
Will we play with other groups?
You have a choice! You can play alone or you can pair up with other guests and play together. Just click the "info" buttons when you are booking to check which experience you are booking.
How long will the experience last?
Your entire experience will normally take over 1 hour. The game itself can last up to 60 minutes, and we will give you a video briefing before your game starts, and drinks and a photo after your game.
What skills do I need to play?
No special skills or knowledge are required to play the games, apart from a decent understanding of English.
May I leave the room in the middle of the game?
It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.
What if we need help during the game?
Your group will be assigned a personal Game Master to guide you through your experience. If are are really stuck, you may ask for a hint!
May I book a large group or a private event?
Yes you can! Please contact Kimberly at [email protected] for more information on group and private bookings. Price per person for groups of over 15 will drop!
Who can play the game?
Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this waiver
What happens if I arrive late?
The door to the room closes exactly at the time you signed up for. Please arrive 15 – 20 minutes early to make sure you are there before the room is locked. We may be able to get you into the room after your allotted time, but if we can you will have time deducted. THERE ARE NO REFUNDS.
Are mobile phones permitted?
Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!
What are the Terms and Conditions for your Gift Cards?
They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online
Am I really locked in a room?
No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!
Are your games wheelchair accessible?
Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.
Is there a dress code?
Just come as you are! Just make sure your comfy as all of your senses will be on high alert!
Will we play with other groups?
No! We want your experience to be all about you. You'll never be paired with other players in our game rooms.
Is there an age limit?
We welcome players of any and all ages into our escape rooms, although we recommend our games for ages 12 and older. You are welcome to bring younger players but some of the challenges maybe difficult for them. Anyone 13 or under will need to be accompanied by an adult and any player under the age of 18 will need an adult to sign their waiver.
How many players can we have?
All games have a Maximum of 8 Players. However all games can be completed with 2.
Can we Walk-in?
Yes! Although they are subject to availability. Around Twenty Minutes will be needed before the room starts for a Walk-in to be able to be book. Walk-in groups may have a MAX of Six players and a MINIMUM of Four. The game will remain Private.
How would we get updates for our rooms?
We will send an email if there are any problems with the room you and your group have booked. Please check your email periodically in case there is a problem with the room you have reserved.
How far out can we reserve and what is the minimum for online reservations?
You can book up to a Month in advance and one hour before the booking starts! (If you book on the turn of the hour it may not accept the booking.)
Is there a Grace Period for late arrivals?
Unfortunately, we operate on a strict schedule and all our sessions begin promptly at their designated start times. We kindly request that all participants arrive at least 15 minutes early to allow any waivers, payments, or restroom breaks to take place.
What are the difficulties of the rooms?
Antidote: 6.5/10 (68.29% Success rate) Th3 C0D3: 7.5/10 (67.44% Success rate) Mansion Murder: 9/10 (19.64% Success rate) Under Pressure 9/10 (21.22% Success rate) All Success Rates are collected from the end of 2021 to 2024
What is your cancellation policy?
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.