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Frequently Asked...

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So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!

How long will the experience last?

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You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.

What skills do I need to play?

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Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!

May I leave the room in the middle of the game?

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For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.

What if we need help during the game?

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You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.

May I book a large group or a private event?

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Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.

How do I book a game?

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Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.

What if I arrive late?

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As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time. Unfortunately, we cannot offer refunds due to late arrivals.

Are cell phones allowed?

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You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.

Will we really be locked in the room?

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No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.

Are your games accessible to players with disabilities?

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Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.

Is there a dress code?

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Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.

How do Escapology gift cards and vouchers work?

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Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.

What will you do to keep us as safe as possible from the COVID-19 virus?

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We do everything we can to keep our guests and employees healthy and safe. For example, all games are now private and deep-cleaned between games. We have also minimized the number of participants to eight people per game.

All guests are required to wear masks while in our venue and it is suggested that they remain on while in the escape room (not required). Hand sanitizer is also provided if requested.

Guests are now provided with online waivers that are to be completed before they arrive to the venue. We ask that you arrive 15 minutes before your game unless you are eating and drinking and will now be texting you a reminder at that time. This minimizes congregation of people and handling of IPads. It is very important that you are timely as we are trying our best to have games run on time to the best of our ability.

Lastly, if you would like to eat and drink before or after your game, please call to make a reservation and come in at the appropriate time. You'll be able to bring your drinks into the game rooms!

What are your terms, conditions and return policies?

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Tickets are available immediately after completion of checkout.

We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Cancellations or requests for game/time changes made within 72 hours of your scheduled appointment will be subject to a 20% service fee.

Domestic and International Orders: Currently we do not ship orders. All tickets are delivered online.

Privacy Notice
This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. It will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email.

Will our party have the escape room to ourselves?

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Our escape rooms are private, meaning your party has the entire room to themselves!

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Cancellations or requests for game/time changes made within 72 hours of your scheduled appointment will be subject to a 20% service fee.

What else can I do at Escapology® Denver?

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You can extend the fun you’ll have in our live escape games by joining us before your game for a drink and appetizers, or by staying afterward to dine in our Solutions Lounge and Restaurant. We not only feature sumptuous food and a full bar but we have themed cocktails and mocktails that match our games! And our neo-Victorian steampunk décor in the restaurant and bar will feel like an extension of your game as you enjoy lunch, dinner or happy hour.

You can also host your next party, holiday celebration, team building activities or event with us. Our extensive selection of food and drink options that accompany our games will ensure that your event is remembered for a long time to come. Please visit our parties and events page to learn more or call us at (303) 653-9182 to speak with one of our event specialists about how we can help make your next event a success.

See below for a 360-degree tour of our location:

What happens in a live escape room?

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Part game, part theater, part team building exercise, our live escape rooms are designed to engage all your senses. Your team of two to up to eight players is given 60 minutes to solve complex puzzles in a closed-door environment. The question is, will you make your escape before time runs out?

Your experience begins when a ghostly voice explains your task and announces that you have one hour to escape. Clues are hidden throughout the room, and it’s up to your team to find and solve them. You’ll discover quickly that you must all work together to solve the puzzles that lead to escape. You’ll learn a lot about yourself and your fellow team members as you share the adventure and collaborate to find the answer that leads to winning the game!

Which cities are close by?

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We’re located in the Denver Metro area at 2220 California Street. We’re an easy drive from Arvada, Aurora, Berkley, Brighton, Broomfield, Centennial, Commerce City, Englewood, Golden, Greenwood Village, Highlands Ranch, Ken Caryl, Lakewood, Littleton, Parker, RiNo, Thornton, Westminster and Wheat Ridge.

Please see our contact page and click the GET DIRECTIONS button to go to Google maps and get directions.