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Preguntas frecuentes...

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Preguntas Frecuentes

Entonces, aun tienes dudas?

¿Nunca has probado una sala de escape antes? Te cubrimos con todo lo que necesitas saber antes de entrar en uno de nuestros increíbles juegos de escape.

Haga clic o toque las preguntas a continuación para revelar la respuesta.

¿Jugaremos con otros Grupos?

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Tu lo decides! Puedes jugar una experiencia privada o puedes unirte con otro grupo y jugar juntos. Solo presiona el botón “info” al momento de reservar y podrás aprender mas de la experiencia que deseas agendar.

¿Cuánto tiempo durará la experiencia?

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Toda la experiencia normalmente toma más de 1 hora. El juego en sí puede durar hasta 60 minutos, ademas, se dará una charla de video introductivo antes de que comience el juego, bebidas y fotos después de concluir el juego.

¿Qué habilidades necesito para jugar?

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No se requieren habilidades o conocimientos especiales para participar en los juegos, más allá de una comprensión del idioma español.

¿Puedo dejar la habitación en medio del juego?

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Es mejor para la experiencia quedarse en el juego hasta que logres escapar, sin embargo en caso de una urgencia siempre se pueda dejar el juego.

¿Qué pasa si necesitamos ayuda durante el juego?

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A cada grupo se le asignará un maestro de juego (Game Master), para guiarlo durante toda la experiencia. Y si estás realmente atascado, puedes pedirle una pista!

¿Puedo reservar para un evento privado o grupo grande?

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Sí se puede! Póngase en contacto con nosotros para más información: [email protected] (reservas de eventos privados o grupos grandes).

Who can play the game?

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Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this  waiver

Gift Voucher Terms and Conditions

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Escapology Gift Cards 1) Escapology Gift Cards are only good for a single transaction; any remaining amount is not exchangeable with cash or another Gift Card and will be automatically forfeited. 2) Any additional cost exceeding the value of Escapology Gift Cards will be paid by the redeemer. 3) Escapology Gift Cards are valid 12 months from the date of purchase. After that it has no redeemable value and is null and void. 4) Escapology Gift Cards will not be replaced when lost, damaged or stolen. 5) Escapology Gift Cards are valid only at Escapology venue it was purchased at. 6) In the event of any dispute, the decision of Escapology LLC is final. 7) Escapology LLC reserves the right to amend these terms and conditions without prior notice.

Will we play with other groups?

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No! You'll never be paired with other players in our game rooms.

¿Qué pasa si llego tarde?

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Como cortesía para todos los jugadores, todos los juegos comienzan exactamente a la hora publicada. Si llegas tarde todavía puedes jugar, pero se te reducirá el tiempo de tus 60 minutos. Debes llegar al menos 15 minutos antes de la hora de inicio del juego para registrarse y firmar tus exenciones. No habrá reembolsos por llegadas tardías.

Are mobile phones permitted?

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Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

What do your customers think of you?

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Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure your comfy as all of your senses will be on high alert!

Can I purchase Gift Cards?

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Of course! Just click here to be taken to the Gift Cards page.

How many people can play?

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On the booking page you will see how many people can play each game. Typically our games are ideal for groups of between 2 and 8 players.

Can I add an extra person to the booking?

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Of course. As long as you’re still within the maximum number of people for each game you can add an extra person to the booking. There’s no need to let us know in advance, and they can pay when they arrive.

Can I get a refund if someone doesn’t turn up?

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Unfortunately not, we don’t provide refunds if someone doesn’t play. We'll happily credit your account to be able to use it on a game in the future.

Should we book in advance?

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Yes! Whilst it’s possible to ‘walk-in’ we may well be fully booked so we strongly recommend that you book in advance.

How much do your games cost?

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All the prices for the games are clearly listed on the booking page with prices shown per person. If you have a larger Group Booking requirement please click here.

How do I pay?

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You will pay online whilst completing your booking. If you have any issues, you can contact us at (702) 359-0805 or email us at [email protected]

What are your opening times?

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Please see the location page for full information on opening times.

Can you accommodate corporate events, parties and larger groups?

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Yes! Our facility can cope with groups from 2 to 112 people! We specialize in team building, we love birthday parties and all kinds of events. Please click here for more details.

Is there an age limit?

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We welcome players of any and all ages into our escape rooms, although we recommend our games for ages 12 and older. You are welcome to bring younger players but some of the challenges maybe difficult for them. Anyone 14 or under will need to be accompanied by an adult and any player under the age of 18 will need an adult to sign their waiver.

Can I reschedule my booking?

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Of course. Please call the venue at (702) 359-0805 or click the link in your confirmation email to reschedule your game.

Can we bring food and drink into the games?

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No. Wo don’t allow any food or drink inside the game rooms.

Can I work at Escapology?

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We are always looking for new talent to join us on our exciting journey. Please email your resume to [email protected] and we'll get back to you.