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Preguntas frecuentes...

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Preguntas Frecuentes

¿Aún necesitas más pistas?

¿Es tu primera vez en una escape room? Nosotros te ponemos al día con todo lo que tienes que saber antes de entrar en una de nuestras increíbles salas de juego.

Haz clic o toca las siguientes preguntas para obtener una respuesta.

¿Qué es Escapology?

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Escapology es la franquicia de juegos de escape room de más rápido crecimiento en el mundo. Ofrecemos juegos con altas dosis de adrenalina que consisten en encerrar a los participantes en una sala con una temática concreta para que completen su misión antes de que el tiempo se agote. Durante la experiencia de 60 minutos, se sumergirán en una realista aventura y tendrán que concentrarse en encontrar pistas ocultas, descifrar códigos, resolver complicados acertijos y, finalmente, escapar.

¿Cuánto tiempo durará la experiencia?

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El juego en sí dura 60 minutos… ¡aunque tal vez consigáis escaparos antes! Sin embargo, tenéis que llegar al menos 15 minutos antes de la hora de inicio del juego para la introducción y, a la salida, os haremos nuestra evaluación y os sacaremos la foto de equipo. Así que, cuenta con unos 90 minutos para vivir la experiencia de principio a fin.

¿Qué habilidades necesito para jugar?

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No se requieren habilidades o conocimientos especiales para participar en los juegos, más allá de una comprensión del idioma español.

¿Puedo dejar la habitación en medio del juego?

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Es mejor para la experiencia quedarse en el juego hasta que logres escapar, sin embargo en caso de una urgencia siempre se pueda dejar el juego.

¿Qué pasa si necesitamos ayuda durante el juego?

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A cada grupo se le asignará un game master, que os guiará durante toda la experiencia. Y si estáis realmente atascados, ¡podéis pedirle una pista!

¿Puedo reservar para un evento privado o grupo grande?

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¡Sí tu puedes! Comuníquese con nosotros para que podamos analizar las opciones para su grupo.

¿Cómo reservo un juego?

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Solo tienes que elegir una ubicación y hacer clic en el botón RESERVAR AHORA. Puedes ir directamente a la página de reservas o consultar primero los juegos. Todos los juegos tienen un botón RESERVAR AHORA indicado claramente.

¿Qué pasa si llego tarde?

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Como cortesía para todos los jugadores, todos los juegos comienzan exactamente a la hora publicada. Si llegas tarde todavía puedes jugar, pero se te reducirá el tiempo de tus 60 minutos. Debes llegar al menos 15 minutos antes de la hora de inicio del juego para registrarse y firmar tus exenciones. No habrá reembolsos por llegadas tardías.

¿Se permiten los teléfonos móviles?

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¡No! No se permite el uso de teléfonos móviles en la habitación. El uso de dispositivos electrónicos o cualquier herramienta externa está estrictamente prohibido. ¡Ofrecemos un lugar seguro en cada sala de juegos para que guardes tu teléfono y tus pertenencias mientras juegas!

¿Estoy realmente encerrado en una habitación?

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No, por medidas de seguridad antiincendios no es recomendable. Definitivamente “sentirás” que estás encerrado, pero si alguna vez necesitas salir de la habitación, entonces puedes hacerlo. ¡Estarás tan inmerso en el juego que ni siquiera lo pensarás!

¿Son accesibles sus juegos en silla de ruedas?

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Sí. Nos enorgullecemos de tener juegos totalmente accesibles. Quizás haya rompecabezas ocasionales que requieran asistencia adicional, pero en general todos pueden participar activamente en todos los aspectos de los juegos. Muchos lo son, aunque definitivamente recomendamos ponerse en contacto con su lugar para averiguar exactamente qué instalaciones tienen.

¿Hay un código de vestimenta?

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¡Sé tú mismo, pero asegúrate de estar cómodo, ya que todos tus sentidos estarán en alerta máxima!

What are the Terms and Conditions for your Gift Cards?

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They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online

How are your escape rooms rated in difficulty?

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Are you ready to embark on an unforgettable adventure at Escapology Memphis? With four unique escape rooms offering varying levels of difficulty, there's something for everyone, regardless of age or experience. Despite some rooms featuring darker storylines, rest assured that all four rooms are designed with family fun in mind and are age-appropriate for all participants. Immerse yourself in thrilling scenarios where teamwork, quick thinking, and problem-solving skills are key to success. Here's a glimpse into our diverse selection of escape rooms: Antidote: Dive into the world of science and intrigue in our medium-level room, perfect for those new to escape rooms or interested in exhibiting all of your scientists skills. Shanghaied and Budapest Express: For those seeking a challenge, these rooms offer more difficulty and complexity, testing your skills to the limit. Seven Deadly Sins: Prepare for the ultimate test of your abilities in our most difficult and immersive room. Recommended for escape room experts, this room promises an intense and rewarding experience like no other. Are you up for the challenge? Gather your team and book your escape room adventure at Escapology Memphis today. Let the thrill of the unknown and the excitement of solving puzzles propel you towards victory!

The Ultimate Guide on How to Beat Escape Room Games

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There’s no denying that escape room games are cool, hip, and trendy these days! Whether you’re playing with your family, friends or just yourself, there’s always a surprise waiting for you at every turn. Escape room games are exciting and almost always unpredictable. No wonder it’s so popular with kids and adults alike! Thinking of playing one of these escape room games? Or did a new escape room adventure just open near you? Here’s the ultimate guide on how to beat escape room games: Gather a team of enthusiastic individuals. Escape room quests are fun and thrilling especially if it’s your first time. Remember, however, that it isn’t everyone’s cup of tea. If you are planning to play this game, play with people who are just as excited as you! Form a team of enthusiastic players, preferably people you are close with, like your family and friends. Teaming up with strangers is possible too, though it may take some time for you to get to know each other. Keep in mind that these games have a time limit. When you play with your family and friends, it can become a quality time you’ll remember for years to come! Prepare beforehand. All escape rooms are a unique experience. Most game companies even change their puzzles and quests regularly to keep customers curious. Whether or not it’s your first time in an escape room game, it’s best to come prepared. Lay out a game plan with your teammates. Go over the rules with the game masters and ask any questions you may have. Decide whether to split up into teams or to go over the clues as a group. Being prepared increases your chances of solving the game! Communication with your teammates is key. Excellent communication with the people you’re playing with is the most important thing in solving these escape room games. Remember your game plan – coordinate all your actions and work together as a team. It may also be a good idea to shout out everything you find, especially if you decide to split up into teams. Doing so will prevent any of you from missing out on significant clues. Sharing information with everyone would unquestionably help you find a way to escape the room. This also minimizes any chance of miscommunication. Search EVERYWHERE. As long as it’s not bolted down or stuck firmly anywhere, it probably holds a vital clue! A lot of these escape room games encourage its players to check and search every corner of the room. Anywhere is a potential location for clues that will help you escape. Don’t hesitate to flip through those books and open all the drawers. See if any of the paintings move or if there’s anything under the table. Be organized and take care of your clues. A lot of game masters suggest putting all the clues you have found in one centralized location for easy access. You can even divide them into two – clues you have already used and hints you haven’t. This way, you’ll be able to use everything you find, and you won’t miss out on anything. This will also save you a lot of precious time since you and your team are more organized. Take care of all the clues you find, even if some of these may be red herrings. Don’t be afraid to ask for hints. Lastly, don’t be shy when it comes to asking for hints! The game masters have included this feature for a reason. If you are stuck on one part of the game and can’t find any more solutions, ask for hints. This will help save you time and bring you one step closer to solving the escape room game. Don’t forget to have fun! Escape room adventures are exhilarating, especially when you play it with close friends and family. Remember these tips, and you’ll surely beat the next escape room game you play!

After booking my escape game, how can I prepare beforehand?

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All escape rooms are a unique experience. Most game companies even change their puzzles and quests regularly to keep customers curious. Whether or not it’s your first time in an escape room game, it’s best to come prepared. Lay out a game plan with your teammates. Go over the rules with the game masters and ask any questions you may have. Decide whether to split up into teams or to go over the clues as a group. Being prepared increases your chances of solving the game!

Why are excellent communication skills important in solving the puzzles in escape rooms?

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Good communication with the people you’re playing with is the most important thing in solving these escape room games. Remember your game plan – coordinate all your actions and work together as a team. It may also be a good idea to shout out everything you find, especially if you decide to split up into teams. Doing so will prevent any of you from missing out on significant clues. Sharing information with everyone would unquestionably help you find a way to escape the room. This also minimizes any chance of miscommunication.

What are some basic tips in beating an escape room?

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Search Everywhere. Good communication with the people you’re playing with is the most important thing in solving these escape room games. Remember your game plan – coordinate all your actions and work together as a team. It may also be a good idea to shout out everything you find, especially if you decide to split up into teams. Doing so will prevent any of you from missing out on significant clues. Sharing information with everyone would unquestionably help you find a way to escape the room. This also minimizes any chance of miscommunication.

How can I organize my escape room clue ideas that I come up with?

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A lot of game masters suggest putting all the clues you have found in one centralized location for easy access. You can even divide them into two – clues you have already used and clues you haven’t. This way, you’ll be able to use everything you find and you won’t miss out on anything. This will also save you a lot of precious time since you and your team are more organized. Take care of all the clues you find, even if some of these may just be red herrings.

Why are escape rooms so popular?

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There’s no denying that escape room games are cool, hip, and trendy these days! Whether you’re playing with your family, friends or just yourself, there’s always a surprise waiting for you at every turn. Escape room games are exciting and almost always unpredictable. No wonder it’s so popular with kids and adults alike!

When playing the escape room game, are we able to ask for some hints if we get stuck?

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The game masters have included this feature for a reason. If you are stuck on one part of the game and can’t find any more solutions, ask for hints. This will help save you time and bring you one step closer to solving the escape room game. Don’t forget to have fun! Escape room adventures are exhilarating, especially when you play it with close friends and family. Remember these tips and you’ll surely beat the next escape room game you play!

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

What is your opening date?

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We'll be open from December 15th 2016. Please keep a check on the website to see when bookings go live.

What Are Some Tips On Finding The Best Escape Room Near You

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There are a few things to keep in mind when choosing the best escape room in your area. Escape rooms have been starting to gain popularity in every city because of its fun and challenging nature. The idea of escaping based on your group efforts and finding clues to solve mysteries can sound pretty exciting to a lot of people. Finding the best escape rooms in your town can prove to be a daunting task given the various factors that need to be put into consideration first. You should opt for the agency that meets your intended goal at the end of the exercise. Escape rooms are usually themed where the team is required to solve puzzles and find clues to complete an objective or escape the chamber within the stipulated time set which is sixty minutes. Since not all the escape rooms are created the same, choosing the one that you want itself is the first thing to consider. Luckily, you do not have to manually go looking around since you can just go online and find escape rooms near your location. Here, you will be provided will all relevant information about the story line and themes being offered from where you will select the one that is exciting and interesting to you. You will also be able to save on time by choosing a suitable escape room for the entire team to maximize on the fun experienced. Selecting a wrong or a harder escape game can lead to feelings of inadequacy and frustrations making the whole exercise a failure and waste of time. You should be cautious to avoid this sort of outcome. The people participating in the escape room exercise also play a fundamental role because it requires collaborative thinking from everyone in the group. In an ideal scenario, having people you already know enables effective communication. Facing challenges together with family and friends creates the perfect atmosphere for bonding. You and your group are tested on problem-solving abilities, skills and your wits as you solve puzzles with the clues left behind. It builds social interaction between friends and family and helps bridge the generation gap of the old and young. It can also be used for business purposes about team building activities. Every employer knows that for their company to succeed, the staff needs to work harmoniously. Team building activities have evolved from trust fall exercises and rope courses. The best way to bring your team together and work towards a common goal is through an escape room. To complete the escape game, people will be required to work under pressure of a deadline, have leadership skills, communicate efficiently and be able to solve problems. All these attributes are transferable to the business setting. If all the available slots are not booked, you may find yourself playing with strangers. It is not all bad since diversity gives different mindsets and approach to a problem strengthening the team even more. It provides real life adventures as people come up with creative solutions to problems.