So You're A Bit Puzzled?
Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.
Click or tap the questions below to reveal the answer.
What is Escapology?
Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!
How long will the experience last?
You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.
What skills do I need to play?
Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!
May I leave the room in the middle of the game?
For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.
What if we need help during the game?
You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.
May I book a large group or a private event?
Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.
How do I book a game?
Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.
What if I arrive late?
As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time. Unfortunately, we cannot offer refunds due to late arrivals.
Are cell phones allowed?
You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.
Will we really be locked in the room?
No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.
Are your games accessible to players with disabilities?
Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.
Is there a dress code?
Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.
How do Escapology gift cards and vouchers work?
Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.
Do you have parking?
YES! We are located within the Garwood Mall with plenty of parking!
What is your cancellation policy?
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.
Will we play with other groups?
No! You'll never be paired with other players in our game rooms.
Who can play the game?
Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games (but they are welcome to accompany you for free). Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. Families are encouraged to play together but anyone under the age of 12 must be accompanied by an adult.
Gift Card Terms and Conditions
1) Escapology Gift Cards are only good for a single transaction; any remaining amount is not exchangeable with cash or another Gift Card and will be automatically forfeited. 2) Any additional cost exceeding the value of Escapology Gift Cards will be paid by the redeemer. 3) Escapology Gift Cards are valid 12 months from the date of purchase. After that it has no redeemable value and is null and void. 4) Escapology Gift Cards will not be replaced when lost, damaged or stolen. 5) Escapology Gift Cards are valid only at the Escapology venue it was purchased at. 6) In the event of any dispute, the decision of Escapology LLC is final. 7) Escapology LLC reserves the right to amend these terms and conditions without prior notice.
Can I use Groupons at your venue?
Yes you can, as long as it's a valid offer. Sometimes it won't be valid against a particular game because we've installed a new one since the Groupon was bought. You can always give us a call and we'll be able to advise. You won't be able to use Groupons against Group or Corporate events or if you want to start different games at the same time.
What escape game do you recommend for our first escape game experience? For an experienced player?
All of our escape games are challenging but some more so than others. We recommend if you have never played an escape game before, to try our Cuba Crisis or Antidote games! They have a difficulty rating of 7.2 and 6.9. If you have some experience and would like to try our medium difficulty rooms we recommend Arizona Shootout (8.1) or Th3 Cod3 (8.2)! Finally if you are up for our most challenging rooms, try Budapest Express with an 8.8 rating or our hardest room, Under Pressure with a full 10+ difficulty rating!