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Frequently Asked...

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FAQs

So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

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The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

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No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

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It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

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You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

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Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

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Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

Will we play with other groups?

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No! You'll never be paired with other players in our game rooms.

Who can play the game?

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Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games (but they are welcome to accompany you for free). Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. Families are encouraged to play together but anyone under the age of 12 must be accompanied by an adult.

Gift Card Terms and Conditions

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1) Escapology Gift Cards are only good for a single transaction; any remaining amount is not exchangeable with cash or another Gift Card and will be automatically forfeited. 2) Any additional cost exceeding the value of Escapology Gift Cards will be paid by the redeemer. 3) Escapology Gift Cards are valid 12 months from the date of purchase. After that it has no redeemable value and is null and void. 4) Escapology Gift Cards will not be replaced when lost, damaged or stolen. 5) Escapology Gift Cards are valid only at the Escapology venue it was purchased at. 6) In the event of any dispute, the decision of Escapology LLC is final. 7) Escapology LLC reserves the right to amend these terms and conditions without prior notice.

Can I use Groupons at your venue?

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Yes you can, as long as it's a valid offer. Sometimes it won't be valid against a particular game because we've installed a new one since the Groupon was bought. You can always give us a call and we'll be able to advise. You won't be able to use Groupons against Group or Corporate events or if you want to start different games at the same time.

What escape game do you recommend for our first escape game experience? For an experienced player?

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All of our escape games are challenging but some more so than others. We recommend if you have never played an escape game before, to try our Cuba Crisis or Antidote games! They have a difficulty rating of 7.2 and 6.9. If you have some experience and would like to try our medium difficulty rooms we recommend Arizona Shootout (8.1) or Th3 Cod3 (8.2)! Finally if you are up for our most challenging rooms, try Budapest Express with an 8.8 rating or our hardest room, Under Pressure with a full 10+ difficulty rating!

What happens if I arrive late?

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As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

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No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Do you have parking?

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YES! We are located within the Garwood Mall with plenty of parking!

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!