brainBook NowGift Cards

Frequently Asked...

trans coffee rip


So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

dropdown arrow grey

Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!

How long will the experience last?

dropdown arrow grey

You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.

What skills do I need to play?

dropdown arrow grey

Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!

May I leave the room in the middle of the game?

dropdown arrow grey

For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.

What if we need help during the game?

dropdown arrow grey

You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.

May I book a large group or a private event?

dropdown arrow grey

Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.

How do I book a game?

dropdown arrow grey

Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.

What if I arrive late?

dropdown arrow grey

As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and sign your waivers. Unfortunately, we cannot offer refunds due to late arrivals.

Are cell phones allowed?

dropdown arrow grey

You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.

Will we really be locked in the room?

dropdown arrow grey

No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.

Are your games accessible to players with disabilities?

dropdown arrow grey

Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.

Is there a dress code?

dropdown arrow grey

Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.

How do Escapology gift cards and vouchers work?

dropdown arrow grey

Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.

Do you offer any discounts?

dropdown arrow grey

We do! Follow us on Facebook (Escapology Escape Rooms Verona) for discount codes and the latest news on any escape room changes. You can also check us on TikTok and Instagram!

Why does your Scooby-Doo room cost more than your other rooms?

dropdown arrow grey

Unfortunately, licensed games come at a cost. Don't let that deter you from making a lot of fun memories with your friends or family! Like all Escapology games, it's really fun!

Where are you located?

dropdown arrow grey

160 Keenan Ct. in Verona. Just behind Pizza Ranch and Gus's Diner.

What is your cancellation policy?

dropdown arrow grey

We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please email the venue for more details; [email protected].

Will we play with other groups or strangers?

dropdown arrow grey

No. Something that sets us apart from other escape room businesses is that you'll NEVER be paired with other players in our game rooms. Once you book the game, it is yours with as little as 2 people!

Who can play the game?

dropdown arrow grey

Anyone can play our games in groups of 2-12 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. Families are encouraged to play together but anyone under the age of 16 must be accompanied by a paid adult.

Gift Voucher Terms and Conditions

dropdown arrow grey

Gift Vouchers are a GREAT present idea for someone special! You can buy gift vouchers on our website! Just scroll down on our webpage to "Gift Vouchers" and follow the directions. If you have an odd number of vouchers to buy, just add one voucher to the cart as close to your party as possible. 1) Escapology Verona only sells Gift Vouchers which can be purchased on our website. They can be used the same way as Gift Cards. They are only good for a single transaction; any remaining amount is not exchangeable with cash or another Gift Voucher and will be automatically forfeited. 2) Any additional cost exceeding the value of Escapology Gift Vouchers will be paid by the redeemer. 3) Escapology Gift Vouchers are valid 12 months from the date of purchase. After that it has no redeemable value and is null and void. 4) Escapology Gift Vouchers will not be replaced when lost, damaged or stolen. 5) Escapology Gift Vouchers are valid only at the Escapology venue it was purchased at. 6) In the event of any dispute, the decision of Escapology LLC is final. 7) Escapology LLC reserves the right to amend these terms and conditions without prior notice.

What Escape Game Do You Recommend For a First Time Experience?

dropdown arrow grey

In terms of how hard the rooms are, if you're up for a real challenge, try Mansion Murder or 7 Deadly Sins. Otherwise, the other rooms are very comparable in difficulty and are rated just above medium, including our Scooby-Doo room. While escape rooms are mainly meant for adults, children can help out and participate.