brainBook NowGift Vouchers

Frequently Asked...

trans coffee rip

FAQs

So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

dropdown arrow grey

Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

dropdown arrow grey

The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

dropdown arrow grey

No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

dropdown arrow grey

It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

dropdown arrow grey

You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

dropdown arrow grey

Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

dropdown arrow grey

Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

What happens if I arrive late?

dropdown arrow grey

As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

dropdown arrow grey

No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Am I really locked in a room?

dropdown arrow grey

No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

dropdown arrow grey

Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

dropdown arrow grey

Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

What are the Terms and Conditions for your Gift Cards?

dropdown arrow grey

They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online

Do you offer any discounts?

dropdown arrow grey

To keep our rooms private, we don't offer a lot of discounts. So when we do, it'd be smart to take advantage of them! Follow us on our social media for any discount news. You don't want to miss out!

Why does your Scooby-Doo room cost more than your other rooms?

dropdown arrow grey

Unfortunately, licensed games come at a cost. Don't let that deter you from making a lot of fun memories with your friends or family! Like all Escapology games, it's really fun!

Where are you located?

dropdown arrow grey

160 Keenan Ct. in Verona. Just behind Pizza Ranch and Gus's Diner.

What is your cancellation policy?

dropdown arrow grey

We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

Will we play with other groups or strangers?

dropdown arrow grey

No. Something that sets us apart from other escape room businesses is that you'll NEVER be paired with other players in our game rooms. Once you book the game, it is yours with as little as 2 people! You will also not have to pay for "ghost tickets" to fill the room.

Who can play the game?

dropdown arrow grey

Anyone can play our games in groups of 2-10 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. Families are encouraged to play together but anyone under the age of 16 must be accompanied by a paid adult.

Gift Voucher Terms and Conditions

dropdown arrow grey

Gift Vouchers are a GREAT present idea for someone special! You can buy gift vouchers on our website! Just scroll down on our webpage to "Gift Vouchers" and follow the directions. If you have an odd number of vouchers to buy, just add one voucher to the cart as close to your party as possible. 1) Escapology Verona only sells Gift Vouchers which can be purchased on our website. They can be used the same way as Gift Cards. They are only good for a single transaction; any remaining amount is not exchangeable with cash or another Gift Voucher and will be automatically forfeited. 2) Any additional cost exceeding the value of Escapology Gift Vouchers will be paid by the redeemer. 3) Escapology Gift Vouchers are valid 12 months from the date of purchase. After that it has no redeemable value and is null and void. 4) Escapology Gift Vouchers will not be replaced when lost, damaged or stolen. 5) Escapology Gift Vouchers are valid only at the Escapology venue it was purchased at. 6) In the event of any dispute, the decision of Escapology LLC is final. 7) Escapology LLC reserves the right to amend these terms and conditions without prior notice.

What Escape Game Do You Recommend For a First Time Experience?

dropdown arrow grey

In terms of how hard the rooms are, if you're up for a real challenge, try Mansion Murder or 7 Deadly Sins. Otherwise, the other rooms are very comparable in difficulty and are rated just above medium, including our Scooby-Doo room. While escape rooms are mainly meant for adults, children can help out and participate.