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FAQ
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Will we play with other groups?
You have a choice! You can play alone or you can pair up with other guests and play together. Just click the "info" buttons when you are booking to check which experience you are booking.
How long will the experience last?
Your entire experience will normally take over 1 hour. The game itself can last up to 60 minutes, and we will give you a video briefing before your game starts, and drinks and a photo after your game.
What skills do I need to play?
No special skills or knowledge are required to play the games, apart from a decent understanding of English.
May I leave the room in the middle of the game?
It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.
What if we need help during the game?
Your group will be assigned a personal Game Master to guide you through your experience. If are are really stuck, you may ask for a hint!
May I book a large group or a private event?
Yes you can! Please contact Kimberly at [email protected] for more information on group and private bookings. Price per person for groups of over 15 will drop!
Who can play the game?
Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this waiver
What happens if I arrive late?
The door to the room closes exactly at the time you signed up for. Please arrive 15 – 20 minutes early to make sure you are there before the room is locked. We may be able to get you into the room after your allotted time, but if we can you will have time deducted. THERE ARE NO REFUNDS.
Are mobile phones permitted?
Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!
Am I really locked in a room?
No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!
Are your games wheelchair accessible?
Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.
Is there a dress code?
Just come as you are! Just make sure your comfy as all of your senses will be on high alert!
What are the Terms and Conditions for your Gift Cards?
They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online
Do you have parking?
YES! We are located within the Garwood Mall with plenty of parking!
What is your cancellation policy?
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.
Will we play with other groups?
No! You'll never be paired with other players in our game rooms.
Who can play the game?
Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. Families are encouraged to play together!
Gift Card Terms and Conditions
1) Escapology Gift Cards are only good for a single transaction; any remaining amount is not exchangeable with cash or another Gift Card and will be automatically forfeited. 2) Any additional cost exceeding the value of Escapology Gift Cards will be paid by the redeemer. 3) Escapology Gift Cards are valid 12 months from the date of purchase. After that it has no redeemable value and is null and void. 4) Escapology Gift Cards will not be replaced when lost, damaged or stolen. 5) Escapology Gift Cards are valid only at the Escapology venue it was purchased at. 6) In the event of any dispute, the decision of Escapology LLC is final. 7) Escapology LLC reserves the right to amend these terms and conditions without prior notice.
Can I use Groupons at your venue?
Yes you can, as long as it's a valid offer. Sometimes it won't be valid against a particular game because we've installed a new one since the Groupon was bought. You can always give us a call and we'll be able to advise. You won't be able to use Groupons against Group or Corporate events or if you want to start different games at the same time.
What escape game do you recommend for our first escape game experience? For an experienced player?
All of our escape games are challenging but some more so than others. We recommend if you have never played an escape game before, to try our Cuba Crisis or Antidote games! They have a difficulty rating of 7.2 and 6.9. If you have some experience and would like to try our medium difficulty rooms we recommend Arizona Shootout (8.1) or Th3 Cod3 (8.2)! Finally if you are up for our most challenging rooms, try Budapest Express with an 8.8 rating or our hardest room, Under Pressure with a full 10+ difficulty rating!