Foire aux questions...
FAQ
Donc, vous êtes un peu perplexe?
Vous n’avez jamais essayé un jeu d'évasion avant? Nous vous avons informé sur tout ce dont vous devez savoir avant de vous lancer dans l'un de nos incroyables jeux d'évasion.
Cliquez ou appuyez sur les questions ci-dessous pour révéler la réponse.
Am I really locked in a room?
No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!
Are your games wheelchair accessible?
Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.
Is there a dress code?
Just come as you are! Just make sure your comfy as all of your senses will be on high alert!
Will we play with other groups?
You have a choice! You can play alone or you can pair up with other guests and play together. Just click the "info" buttons when you are booking to check which experience you are booking.
How long will the experience last?
Your entire experience will normally take over 1 hour. The game itself can last up to 60 minutes, and we will give you a video briefing before your game starts, and drinks and a photo after your game.
What skills do I need to play?
No special skills or knowledge are required to play the games, apart from a decent understanding of English.
May I leave the room in the middle of the game?
It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.
What if we need help during the game?
Your group will be assigned a personal Game Master to guide you through your experience. If are are really stuck, you may ask for a hint!
May I book a large group or a private event?
Yes you can! Please contact Kimberly at [email protected] for more information on group and private bookings. Price per person for groups of over 15 will drop!
Who can play the game?
Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this waiver
What are the Terms and Conditions for your Gift Cards?
They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online
What happens if I arrive late?
The door to the room closes exactly at the time you signed up for. Please arrive 15 – 20 minutes early to make sure you are there before the room is locked. We may be able to get you into the room after your allotted time, but if we can you will have time deducted. THERE ARE NO REFUNDS.
Are mobile phones permitted?
Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!
What do your customers think of you?
Is KIDS MODE available for all rooms?
KIDS MODE is currently available for the following games and in select venues: Scooby-Doo and the Spooky Castle Adventure, Antidote, Lost City, and Mansion Murder. Click here to view our KIDS MODE games: https://www.escapology.com/en/escape-games/kids-mode Sign up for our email list to be clued in for updates on KIDS MODE.
How long does a KIDS MODE game last?
Just like our classic escape rooms, you have 60 minutes to escape a KIDS MODE game. For a stress-free experience, we recommend arriving at least 15 minutes before your scheduled start time.
How many can play in KIDS MODE?
Any team of 4 to 8 players ages 7 to 14 can play! Grownups, feel free to relax until game time is over - or if you’d prefer, you can supervise inside the game room.
Gift Voucher Terms and Conditions
Escapology Gift Cards 1) Escapology Gift Cards are only good for a single transaction; any remaining amount is not exchangeable with cash or another Gift Card and will be automatically forfeited. 2) Any additional cost exceeding the value of Escapology Gift Cards will be paid by the redeemer. 3) Escapology Gift Cards are valid 12 months from the date of purchase. After that it has no redeemable value and is null and void. 4) Escapology Gift Cards will not be replaced when lost, damaged or stolen. 5) Escapology Gift Cards are valid only at Escapology venue it was purchased at. 6) In the event of any dispute, the decision of Escapology LLC is final. 7) Escapology LLC reserves the right to amend these terms and conditions without prior notice.
Will we play with other groups?
No! You'll never be paired with other players in our game rooms.
Can I purchase Gift Cards?
Of course! Just click here to be taken to the Gift Cards page.
How many people can play?
On the booking page you will see how many people can play each game. Typically our games are ideal for groups of between 2 and 8 players.
Can I add an extra person to the booking?
Of course. As long as you’re still within the maximum number of people for each game you can add an extra person to the booking. There’s no need to let us know in advance, and they can pay when they arrive.
Can I get a refund if someone doesn’t turn up?
Unfortunately not, we don’t provide refunds if someone doesn’t play. We'll happily credit your account to be able to use it on a game in the future.
Should we book in advance?
Yes! Whilst it’s possible to ‘walk-in’ we may well be fully booked so we strongly recommend that you book in advance.
How much do your games cost?
All the prices for the games are clearly listed on the booking page with prices shown per person. If you have a larger Group Booking requirement please click here.
How do I pay?
You will pay online whilst completing your booking. If you have any issues, you can contact us at (702) 359-0805 or email us at [email protected].
What are your opening times?
Please see the location page for full information on opening times.
Can you accommodate corporate events, parties and larger groups?
Yes! Our facility can cope with groups from 2 to 112 people! We specialize in team building, we love birthday parties and all kinds of events. Please click here for more details.
Is there an age limit?
We welcome players of any and all ages into our escape rooms, although we recommend our games for ages 12 and older. You are welcome to bring younger players but some of the challenges maybe difficult for them. Anyone 14 or under will need to be accompanied by an adult and any player under the age of 18 will need an adult to sign their waiver.
Can I reschedule my booking?
Of course. Please call the venue at (702) 359-0805 or click the link in your confirmation email to reschedule your game.
Can we bring food and drink into the games?
No. Wo don’t allow any food or drink inside the game rooms.
Can I work at Escapology?
We are always looking for new talent to join us on our exciting journey. Please email your resume to [email protected] and we'll get back to you.