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Frequently Asked...

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So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

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The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

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No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

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It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

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You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

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Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

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Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

What happens if I arrive late?

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As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

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No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

What are the Terms and Conditions for your Gift Cards?

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They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online

I have a discount coupon book and my code doesn't seem to work?

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Our business conditions have changed significantly since the pandemic. We are unable to honor some printed specials and coupons that are still in circulation exactly as they were then published. If you are interested in using a printed coupon and the code is not working, please email us with the code you are trying to use at [email protected] and we will provide the best current discount available based on our current games and packages.

Are the rooms scary? Is it anything like the movie SAW?

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No. Our rooms are engaging, and immersive, but not scary. We will never blindfold you or turn off the lights. There are no jump scares, although there are a few surprises along the way.

What is the minimum age?

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Without an adult in the room, we recommend players be at least 12 due to the reasoning and logic skills required for some of the puzzles. All our rooms are "PG" rated, so there are no issues with content being inappropriate. Children of all ages can play with adults. We do not charge for children under 8 playing with parents. Saving Santa is no charge for children under 6 playing with parent.

Are your rooms handicap accessible?

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Floors are level and doors are 36" wide. You are never required to crawl or jump to complete the room. The last room of Mayday is an airplane cockpit and is not wheelchair accessible beyond the initial entry. Some furniture in the rooms can make it difficult to access all areas, and some items may be hidden up high or on the floor. If you make us aware before the game of any limitations we can stage the room to accommodate. Extra chairs are also available for anyone unable to stand for the duration of the game. The entrance to our building has a ramp, so there is no need to climb stairs. Some of our most successful teams are multi-generational, where each person uses their talents at different moments in the game.

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. 24 hours notice is required. Please call the venue for more details.

Where can I park?

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There are 17 spaces directly around the building, and over 100 spaces behind Miyo's that are part of our complex and available to customers for parking. Additional metered spaces are on Lady Street. Metered spaces are free after 5PM. If none of those options are available, The Lincoln Street Parking Deck is less than 1/4 mile away and accepts credit cards.