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Frequently Asked...

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So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!

How long will the experience last?

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You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.

What skills do I need to play?

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Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!

May I leave the room in the middle of the game?

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For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.

What if we need help during the game?

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You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.

May I book a large group or a private event?

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Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.

How do I book a game?

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Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.

What if I arrive late?

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As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time. Unfortunately, we cannot offer refunds due to late arrivals.

Are cell phones allowed?

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You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.

Will we really be locked in the room?

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No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.

Are your games accessible to players with disabilities?

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Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.

Is there a dress code?

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Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.

How do Escapology gift cards and vouchers work?

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Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.

What are the terms and conditions that apply to gift cards?

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Gift Card Terms, Conditions and how to use.

How to Redeem: To redeem enter the 8 digit code into the 'Have a Promo or Gift Code?' box.

Redemption: The gift card is redeemable for merchandise or services at Escapology Lakeland, and may not be redeemed for cash.

No Expiration Date: The gift card does not have an expiration date.

Lost or Stolen Cards: Treat the gift card like cash. It will not be replaced or replenished if lost, stolen, or used without authorization. We are not responsible for lost or stolen gift cards.

Non-Transferable: The gift card is not transferable, and it may not be resold.

Balance Inquiry: To check the balance of your gift card or for customer service, visit or contact us at (863) 6987329.

Reloadable: The gift card is not reloadable. You may purchase a new gift card to add funds.

Refunds: Gift cards cannot be returned or refunded, except where required by law.

Use of Gift Card: Your use of the gift card constitutes acceptance of these terms and conditions.

Gift Card Value: The value of the gift card is limited to the amount purchased. No additional fees will be applied.

Jurisdiction: These terms and conditions are governed by the laws of Polk County, FL without regard to its conflict of law principles.

Modification: Escapology Lakeland reserves the right to modify these terms and conditions at any time, with or without notice.

Complaints and Disputes: If you have any complaints or disputes, please contact [email protected].

Use Restrictions: The gift card cannot be used to purchase other gift cards.

Business Policies: Your use of the gift card is subject to Escapology Lakeland's policies and procedures, which may change from time to time.

Remaining Balance: Any unused balance will remain on the card and can be applied to future purchases.

Acceptance: By using the gift card, you agree to these terms and conditions.

What do we do if we don't want to be booked with other people?

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No need to do anything. All of our Escape Rooms are private. Which means that whether you book with 2 guests or up to 8 guests, you will have the room exclusively for your booking.

What is your cancellation policy?

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We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

Where do I park when I arrive for my booking?

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Free on-street parking is available throughout downtown for up to 2 hours with the option to purchase an additional 2 hours per day. Parking is always free after 5pm and on weekends. Follow this link for more info on DOWNTOWN PARKING

Can we book a room with more than 8 guests?

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Yes. Please call ahead for room availability and capacity.