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Frequently Asked...

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FAQs

So You're A Bit Puzzled?

Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.

Click or tap the questions below to reveal the answer.

What is Escapology?

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Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

How long will the experience last?

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The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

What skills do I need to play?

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No special skills or knowledge are required to play the games, apart from a decent understanding of English.

May I leave the room in the middle of the game?

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It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

What if we need help during the game?

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You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

May I book a large group or a private event?

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Yes you can! Please contact us so we can discuss options for your group

How do I book a game?

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Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

Gift Card Terms and Conditions

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Escapology Gift Cards 1) Escapology Gift Cards are only good for a single transaction; any remaining amount is not exchangeable with cash or another Gift Card and will be automatically forfeited. 2) Any additional cost exceeding the value of Escapology Gift Cards will be paid by the redeemer. 3) Escapology Gift Cards are valid 12 months from the date of purchase. After that it has no redeemable value and is null and void. 4) Escapology Gift Cards will not be replaced when lost, damaged or stolen. 5) Escapology Gift Cards are valid only at Escapology venue it was purchased at. 6) In the event of any dispute, the decision of Escapology LLC is final. 7) Escapology LLC reserves the right to amend these terms and conditions without prior notice.

Will we play with other groups?

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No! We want your experience to be all about you. You'll never be paired with other players in our game rooms.

What happens if I arrive late?

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As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

Are mobile phones permitted?

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No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

What do your customers think of you?

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Am I really locked in a room?

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No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Are your games wheelchair accessible?

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Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Is there a dress code?

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Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

Can I purchase Gift Cards?

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Of course! Just click here to be taken to the Gift Cards page.

How many people can play?

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On the booking page you will see how many people can play each game. Typically our games are ideal for groups of between 2 and 8 players.

Can I add an extra person to the booking?

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Of course. As long as you’re still within the maximum number of people for each game you can add an extra person to the booking. There’s no need to let us know in advance, and they can pay when they arrive.

Can I get a refund if someone doesn’t turn up?

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Unfortunately not, we don’t provide refunds if someone doesn’t play. We'll happily credit your account to be able to use it on a game in the future.

Should we book in advance?

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Yes! Whilst it’s possible to ‘walk-in’ we may well be fully booked so we strongly recommend that you book in advance.

How much do your games cost?

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All the prices for the games are clearly listed on the booking page with prices shown per person. If you have a larger Group Booking requirement please click here.

How do I pay?

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You will pay online whilst completing your booking. If you have any issues, you can contact us at (702) 359-0805 or email us at [email protected]

What are your opening times?

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Please see the location page for full information on opening times.

Can you accommodate corporate events, parties and larger groups?

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Yes! Our facility can cope with groups from 2 to 112 people! We specialize in team building, we love birthday parties and all kinds of events. Please click here for more details.

Is there an age limit?

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We welcome players of any and all ages into our escape rooms, although we recommend our games for ages 12 and older. You are welcome to bring younger players but some of the challenges may be difficult for them. Anyone 14 or under will need to be accompanied by an adult and any player under the age of 18 will need an adult to sign their waiver.

Can I reschedule my booking?

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Of course. Please call the venue at (702) 359-0805 or click the link in your confirmation email to reschedule your game.

Can we bring food and drink into the games?

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No. Wo don’t allow any food or drink inside the game rooms.

Can I work at Escapology?

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We are always looking for new talent to join us on our exciting journey. Please email your resume to [email protected] and we'll get back to you.