Foire aux questions...

You have a choice! You can play alone or you can pair up with other guests and play together. Just click the "info" buttons when you are booking to check which experience you are booking.

Your entire experience will normally take over 1 hour. The game itself can last up to 60 minutes, and we will give you a video briefing before your game starts, and drinks and a photo after your game.

No special skills or knowledge are required to play the games, apart from a decent understanding of English.

It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

Your group will be assigned a personal Game Master to guide you through your experience. If are are really stuck, you may ask for a hint!

Yes you can! Please contact Kimberly at [email protected] for more information on group and private bookings. Price per person for groups of over 15 will drop!

Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this  waiver

The door to the room closes exactly at the time you signed up for. Please arrive 15 – 20 minutes early to make sure you are there before the room is locked. We may be able to get you into the room after your allotted time, but if we can you will have time deducted. THERE ARE NO REFUNDS.

Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Just come as you are! Just make sure your comfy as all of your senses will be on high alert!

They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online

Gift Card Terms, Conditions and how to use How to Redeem: To redeem enter the 8 digit code into the 'Have a Promo or Gift Code' box. Redemption: This gift card is redeemable for merchandise or services at [Your Business Name], and may not be redeemed for cash. No Expiration Date: This gift card does not have an expiration date. Lost or Stolen Cards: Treat this gift card like cash. It will not be replaced or replenished if lost, stolen, or used without authorization. We are not responsible for lost or stolen gift cards. Non-Transferable: This gift card is not transferable, and it may not be resold. Balance Inquiry: To check the balance of your gift card or for customer service, visit [Your Business Website] or contact our customer support at [Customer Support Phone Number]. Reloadable: This gift card is not reloadable. You may purchase a new gift card to add funds. Refunds: Gift cards cannot be returned or refunded, except where required by law. Use of Gift Card: Your use of this gift card constitutes acceptance of these terms and conditions. Gift Card Value: The value of this gift card is limited to the amount purchased. No additional fees will be applied. Jurisdiction: These terms and conditions are governed by the laws of [Your Jurisdiction], without regard to its conflict of law principles. Modification: [Your Business Name] reserves the right to modify these terms and conditions at any time, with or without notice. Complaints and Disputes: If you have any complaints or disputes, please contact [Customer Support Email Address]. Use Restrictions: This gift card cannot be used to purchase other gift cards. Business Policies: Your use of this gift card is subject to [Your Business Name]'s policies and procedures, which may change from time to time. Remaining Balance: Any unused balance will remain on the card and can be applied to future purchases. Acceptance: By using this gift card, you agree to these terms and conditions.

No need to do anything. All of our Escape Rooms are private. Which means that whether you book with 2 guests or up to 8 guests, you will have the room exclusively for your booking.

We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

Free on-street parking is available throughout downtown for up to 2 hours with the option to purchase an additional 2 hours per day. Parking is always free after 5pm and on weekends. Follow this link for more info: http://www.lakelandgov.net/publicworks/parking

Yes. Please call ahead for room availability and capacity.