Foire aux questions...
FAQ
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Will we play with other groups?
You have a choice! You can play alone or you can pair up with other guests and play together. Just click the "info" buttons when you are booking to check which experience you are booking.
How long will the experience last?
Your entire experience will normally take over 1 hour. The game itself can last up to 60 minutes, and we will give you a video briefing before your game starts, and drinks and a photo after your game.
What skills do I need to play?
No special skills or knowledge are required to play the games, apart from a decent understanding of English.
May I leave the room in the middle of the game?
It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.
What if we need help during the game?
Your group will be assigned a personal Game Master to guide you through your experience. If are are really stuck, you may ask for a hint!
May I book a large group or a private event?
Yes you can! Please contact Kimberly at [email protected] for more information on group and private bookings. Price per person for groups of over 15 will drop!
Who can play the game?
Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this waiver
What happens if I arrive late?
The door to the room closes exactly at the time you signed up for. Please arrive 15 – 20 minutes early to make sure you are there before the room is locked. We may be able to get you into the room after your allotted time, but if we can you will have time deducted. THERE ARE NO REFUNDS.
Are mobile phones permitted?
Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!
Am I really locked in a room?
No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!
Are your games wheelchair accessible?
Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.
Is there a dress code?
Just come as you are! Just make sure your comfy as all of your senses will be on high alert!
What are the Terms and Conditions for your Gift Cards?
They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online
Can we bring food and drink into the games?
No. Wo don’t allow any food or drink inside the game rooms.
Will we play with strangers or other groups?
No! We want your experience to be all about you. You'll never be paired with other players in our game rooms.
Should we book in advance?
Yes! While it’s possible to ‘walk-in’ at times, we cannot guarantee there will be an available game at the time you want, as we may be fully booked, especially on busy Saturdays, so we strongly recommend that you book in advance.
How many people can play?
All of our games are designed for 2-8 players. We may allow squeezing in 1-2 more at times, but warn you that there's only so much room and stuff for everyone to do, so it may degrade the experience.
Can we have a larger group for an event that requires multiple game rooms?
Absolutely! Please visit our Group Events page for more information. We can assist with scheduling options based on your needs, whether it's just a couple of rooms, a full venue buyout, or anything in between.
Can we pay separately?
As long as you book for 2 players, the entire room is reserved for your group, since we only offer private games. Others can join you and pay separately at the venue with credit card.
Who needs to sign a waiver?
All adults must sign a waiver prior to game play for each and every game. An adult must sign on behalf of any minors as well. The online waiver is sent by separate email shortly after a game is booked, which can be shared with your entire group. Be sure to check your "Promotions" category or spam folder, if you cannot find it. Worst case arrive early and can fill the waiver out at the venue.
What is your cancellation policy?
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.