Frequently Asked...

Escapology is the world’s fastest growing escape-the-room franchise. It is a high adrenaline escape game where players are locked inside a themed room and must complete their mission before time runs out. During the 60-minute experience players are immersed into a real-life adventure where they must find hidden clues, crack codes, solve challenging puzzles and escape!

The game itself is 60 minutes although you might escape earlier! You need to arrive at least 15 minutes before your start time and after your game you will be given a game debrief and we will take your team photo. Allow 90 minutes for your end-to-end experience.

No special skills or knowledge are required to play the games, apart from a decent understanding of English.

It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.

You’ll be monitored closely via secret surveillance linked directly to your dedicated Game Master in our Control Room. If you are stuck you may ask them for a hint!

Yes you can! Please contact us so we can discuss options for your group

Just click the BOOK NOW button to go directly to the booking page. Or you can check out the games first. All the games have BOOK NOW buttons clearly displayed.

As a courtesy to all players, all games start exactly at their published time. If you arrive late you can still play but you will have time deducted from your 60 minutes. You must arrive at least 15 minutes before your game start time in order to check in and sign your waivers. There will be no refunds for late arrivals.

No! Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!

No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!

Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.

Just come as you are! Just make sure you are comfortable as all of your senses will be on high alert!

They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online

Mansion Murder and 7 Deadly Sins are our most challenging games and have an expert level of difficulty. Budapest Express has a master level of difficulty. Scooby-Doo and Antidote games have an intermediate level of difficulty.

Yes! Since our games are always private, you are welcome to add more people up to one person above our listed maximum capacity . The additional participants are able to pay for their game either prior to the event or at the time they arrive. Please make sure waivers are completed for any additional adults prior to arrival.

Ages 5 and younger are free to come in and play the game with you. Ages 6 and up will be charged at our regular rate.

All of our games are family friendly and can be enjoyed by all ages. However, we recommend your child is able to read clues to truly enjoy the the game.

We require adults to be present in the game rooms if the minors are below the age of 12 years old. If the minor is between 12 and 17 years of age, they are welcome to play by themselves in the game, but must have an adult present inside or near the mall.

We are located between the building that was formerly Sears and the JC Penny's building. We have an exterior entrance that is across from Pearl Vision, next to Mall Entrance #2, and right across the parking lot from the movie theater.

We are able to schedule groups outside our normal operational hours. We need for the group to include at least 12 participants. Please call us at 952-892-0074 for availability.

No, all of our games are private. This means that once you make your reservation, your game is closed off to the rest of the public. However, you are always welcome to add players to group after your reservation is made.

No. While we recommend wearing masks in the common areas if you have not been vaccinated, you are welcome to remove your mask while playing the game.

Most likely, no. Our booking system holds your game for up to 10 minutes to insure other groups don't book over your reservation. Because our games are private, the game will indicate "full" while it is holding your reservation. Please wait up to 10 minutes and try again to make your reservation.

We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.