So You're A Bit Puzzled?
Never tried an escape room before? We’ve got you covered on everything you need to know before setting foot into one of our awesome escape games.
Click or tap the questions below to reveal the answer.
What is Escapology?
Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!
How long will the experience last?
You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.
What skills do I need to play?
Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!
May I leave the room in the middle of the game?
For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.
What if we need help during the game?
You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.
May I book a large group or a private event?
Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.
How do I book a game?
Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.
What if I arrive late?
As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time. Unfortunately, we cannot offer refunds due to late arrivals.
Are cell phones allowed?
You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.
Will we really be locked in the room?
No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.
Are your games accessible to players with disabilities?
Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.
Is there a dress code?
Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.
How do Escapology gift cards and vouchers work?
Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.
What are the difficulty levels of your games?
Mansion Murder and 7 Deadly Sins are our most challenging games and have an expert level of difficulty. Budapest Express has a master level of difficulty. Scooby-Doo and Antidote games have an intermediate level of difficulty.
After booking a game online, will I be able to add more people to my reservation?
Yes! Since our games are always private, you are welcome to add more people up to one person above our listed maximum capacity . The additional participants are able to pay for their game either prior to the event or at the time they arrive. Please make sure waivers are completed for any additional adults prior to arrival.
Do we charge for young children?
Ages 5 and younger are free to come in and play the game with you. Ages 6 and up will be charged at our regular rate.
What is the minimum age you recommend to play the games?
All of our games are family friendly and can be enjoyed by all ages. However, we recommend your child is able to read clues to truly enjoy the the game.
Are minors allowed to play the games by themselves or do they require an adult present in the game room?
We require adults to be present in the game rooms if the minors are below the age of 13 years old. If the minor is between 13 and 17 years of age, they are welcome to play by themselves in the game, but must have an adult present inside or near the mall.
Where are we located inside the Burnsville Center?
We are located between the building that was formerly Sears and the JC Penny's building. We have an exterior entrance that is across from Pearl Vision, next to Mall Entrance #2, and right across the parking lot from the movie theater.
Are we able to book an event outside your normal scheduled hours?
We are able to schedule groups outside our normal operational hours. We need for the group to include at least 12 participants. Please call us at 952-892-0074 for availability.
Will I have strangers in the game with my group?
No, all of our games are private. This means that once you make your reservation, your game is closed off to the rest of the public. However, you are always welcome to add players to group after your reservation is made.
Do I have to wear a mask inside the game?
No. While we recommend wearing masks in the common areas if you have not been vaccinated, you are welcome to remove your mask while playing the game.
I was in the middle of booking my game online, had to exit my browser, and when I tried to complete my booking, the game was full. Did another group book it?
Most likely, no. Our booking system holds your game for up to 10 minutes to insure other groups don't book over your reservation. Because our games are private, the game will indicate "full" while it is holding your reservation. Please wait up to 10 minutes and try again to make your reservation.
What is your cancellation policy?
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.