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FAQ
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Vous n’avez jamais essayé un jeu d'évasion avant? Nous vous avons informé sur tout ce dont vous devez savoir avant de vous lancer dans l'un de nos incroyables jeux d'évasion.
Cliquez ou appuyez sur les questions ci-dessous pour révéler la réponse.
Will we play with other groups?
You have a choice! You can play alone or you can pair up with other guests and play together. Just click the "info" buttons when you are booking to check which experience you are booking.
How long will the experience last?
Your entire experience will normally take over 1 hour. The game itself can last up to 60 minutes, and we will give you a video briefing before your game starts, and drinks and a photo after your game.
What skills do I need to play?
No special skills or knowledge are required to play the games, apart from a decent understanding of English.
May I leave the room in the middle of the game?
It is better for your experience to stay in the game until you escape, although in an emergency you can always leave the game.
What if we need help during the game?
Your group will be assigned a personal Game Master to guide you through your experience. If are are really stuck, you may ask for a hint!
May I book a large group or a private event?
Yes you can! Please contact Kimberly at [email protected] for more information on group and private bookings. Price per person for groups of over 15 will drop!
Who can play the game?
Anyone can play our games in groups of 2-6 players. We recommend that children under the ages of 7 do not play as they might not understand the games. Participants under 18 years of age, must have a waiver signed by a parent or a legal guardian at the time of their experience. In the event the guardian won't be present with the person under 18 years of age, please fill out this waiver
What happens if I arrive late?
The door to the room closes exactly at the time you signed up for. Please arrive 15 – 20 minutes early to make sure you are there before the room is locked. We may be able to get you into the room after your allotted time, but if we can you will have time deducted. THERE ARE NO REFUNDS.
Are mobile phones permitted?
Mobile phones are not allowed to be used in the room. The use of electronic devices or any outside tools are strictly prohibited. We provide a safe place in each game room for you to store your phone and belongings while you play!
Am I really locked in a room?
No. Fire marshals would never allow that. You will definitely “feel” like you are locked in but if you ever need to step out of the room, then you can. You will be so immersed in the game that you won’t even think about it!
Are your games wheelchair accessible?
Yes. We pride ourselves on having totally accessible games. There maybe occasional puzzles that require additional assistance but in general everyone can play an active part in all aspects of the games.
Is there a dress code?
Just come as you are! Just make sure your comfy as all of your senses will be on high alert!
What are the Terms and Conditions for your Gift Cards?
They are only valid in the venue that the card is purchased from They are valid for 1 year from purchase To redeem the voucher, call the venue or go online
What are the difficulty levels of your games?
Mansion Murder and 7 Deadly Sins are our most challenging games and have an expert level of difficulty. Budapest Express has a master level of difficulty. Scooby-Doo and Antidote games have an intermediate level of difficulty.
After booking a game can I add people the day of the event?
Yes! Since our games are always private you can add people the day of the event. We do have maximums of each of the rooms so as long as you don't go over the maximum.
Do we charge for young children?
Ages 5 and younger are free to come in and play the game with you. Ages 6 and up will be charged full price.
What is the minimum age you recommend to play the games?
We recommend ages 7 and up to play the games.
Can minors go into the rooms by themselves or do they require an adult present?
We require adults to be present in the rooms if the minors are below the age of 11 years old. If they are 11 and above they can go in the room alone but must have an adult present inside the mall.
Where are we located inside the Burnsville Center?
We are between the old Sears building and the JcPenny's building. Our doorway is right next to Pearl Vision, Entrance number 2 and right across from the movie theater.
Are we able to book an event outside your normal scheduled hours?
We are able to schedule groups outside our normal operational hours. We need for the group to include at least 12 participants. Please call us at 952-892-0074 for availability.
Will I have strangers in the game with my group?
No, all of our games are private. This means that once you make your reservation, your game is closed off to the rest of the public. However, you are always welcome to add players to group after your reservation is made.
Do I have to wear a mask inside the game?
No. While we recommend wearing masks in the common areas, you are welcome to remove your mask while playing the game.
I was in the middle of booking my game online, had to exit my browser, and when I tried to complete my booking, the game was full. Did another group book it?
Most likely, no. Our booking system holds your game for up to 10 minutes to insure other groups don't book over your reservation. Because our games are private, the game will indicate "full" while it is holding your reservation. Please wait up to 10 minutes and try again to make your reservation.
What is your cancellation policy?
We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.