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We're Hiring!

We are seeking positive, outgoing, and customer-focused people to join our team! Come be a part of fun yet challenging team-oriented environment geared for entertaining the public... will provide all necessary training!


Escapology Game Masters will ensure an excellent customer experience for everyone!

Additional responsibilities include:

  • Perform activities that facilitate the customer service experience
  • Answering the phone (questions, scheduling, booking customers, etc)
  • Meet and greet customers with a warm welcome and positive attitude
  • Customer check-in (including waivers, payments, etc)
  • Pre-game services (explains the rules, game, story, etc)
  • Running multiple games at once (monitor, provide hints, support, etc)
  • Communicating with the entire team and interacting with customers
  • Deal with any issues effectively, efficiently, and graciously
  • Post-game experience (game debrief, pictures, etc)
  • Resetting game room quickly and correctly for next customer(s)
  • Cleaning and disinfecting game rooms and common areas around the venue
  • Perform general tasks around the venue to assist in its operation
  • Upsell games and merchandise to customers
  • Deliver an excellent and professional customer service experience to customers
  • Maintain company standards (training, safety, apparel, etc)


Escapology Game Masters must possess excellent communication and customer service skills. The ideal game master is organized, detail-oriented, and enthusiastic about serving customers.

Additional qualifications include:

  • 16 years of age or older
  • Availability to work evenings and weekends (including holidays); requires flexibility
  • Outgoing and confident with good communication skills, and good at speaking to groups
  • Ability to multitask and manage high-pressure situations (problem-solving, quick thinking)
  • Takes direction without complaint and completes tasks thoroughly without cutting corners
  • Good initiative and does necessary tasks without needing prompting
  • Able to work within a team and is a good team player
  • Ability to stand for extended periods, bend, scoop, and regularly lift up to 20 pounds
  • Ability to pass a background check
  • Customer service and escape room industry experience preferred
  • Experience with social media, marketing, event planning/management, electronics and computer/network technology, and basic handyman skills are a plus


After successfully completing the training program, and as the team grows, other positions may be considered. We're all about employee development and support career advancement. Come be a part of this exciting adventure to help grow the premium live escape game franchise in Tewksbury... Time is of the essence!

About Escapology:

An Equal Opportunity Employer

Escapology is the fastest-growing escape game franchise with over 50 venues operating around the world!

Job Type: Part-time

Pay: Beginning at $13.50 per hour


  • Verizon Discount
  • AAA Membership Discount
  • FREE Membership to TicketsAtWork (Exclusive Discounts)
  • Wamesit: FREE Bowling
  • Wamesit: FREE use of golf simulators
  • Wamesit: 20% Merchandise/Food
  • Wamesit: Discounts for Events
  • Wamesit: FREE Arcade (non-redemption)
  • Escapology Employee Discounts
  • Flexible Schedule


  • Holidays
  • On-call
  • Weekend availability

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
COVID: Clean and disinfect game rooms and common areas, socially distance from guests, and sanitizer available for employees and guests. Everyone should feel comfortable and safe in a private, clean, and fun environment.

Ability to commute/relocate:

  • Tewksbury, MA 01876: Reliably commute or planning to relocate before starting work (Required)


  • Customer Service: 1 year (Preferred)
  • Escape Game Master Work: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No